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Manulife · 1 hour ago

Internal Sales Manager

Tempe, AZ

Full-time

Hybrid

Senior Level

5+ years exp

Manulife is a leading international financial services provider, and they are seeking an Inside Sales Manager to lead a team of Internal Wholesalers. The role involves managing performance, coaching team members, and driving business outcomes while ensuring a motivational environment that aligns with the company's core values.

FinanceFinancial ExchangesFinancial Services

Responsibilities

Manages goal-setting and supports employee career development

Recommends, manages, and coordinates training and development programs, including on-boarding for both the overall Inside Sales team and individual internal wholesalers as needed

Manages performance and employee development. Implements an effective coaching and feedback model that supports the John Hancock Sales Process

Address potential internal wholesaler direct report performance issues early and make improvement/personnel recommendations as required

Motivates the team and works in partnership with National Sales Manager to develop recognition standards for the team

Provides strong leadership to the team to ensure a motivational environment exists that represents Manulife's core values to develop staff loyalty, retention, opportunities for education, advancement, and development

Conducts appraisal discussions, Individual Development Planning meetings/discussions, quarterly and monthly one-on-on meetings, completes promotion and motivational advancements, handles disciplinary issues and individual development opportunities with Wholesaler feedback and direction/coaching/support

Tracks and delivers bonus/merit for direct reports' activity, call quality, sales results and Wholesaler partnership effectiveness, attendance, and client coverage/territory rotation

Achievement of Inside Sales Productivity Targets

Develop prospecting ideas/campaigns for internals to meet/exceed activity targets

Make recommendations on what resources are needed to remove obstacles and roadblocks that impede internals from successfully achieving their productivity goals

Provides a forum to shares team 'best practices' for processes and sales successes within and amongst the teams

Works closely with other Sales Leaders to establish team assignments. Prepares appropriate backup coverage model for vacations, sick days, etc

Ensures Manulife standards, processes, and practices are effectively shared and established between the team members

Approves all matters associated with own assigned team, including: territory travel, general attendance at National Sales Meetings, National Conferences, small territory events, and management of vacation/personal time away from the office

Contributes, leads and participates in Divisional team meetings, Regional and National Sales team meetings, and Sales Management meetings as needed

Qualification

Series 7Series 63Series 65Sales managementFinancial services experienceRelationship managementTime managementOrganizational skillsProblem-solving skillsAdaptabilityPositive attitude

Required

Series 7, Series 63, 65, or 66 required

Bachelor's degree

Demonstrated relationship management skills, including the ability to work in a team environment

Strong time management, organizational, and problem-solving skills

Ability to learn and adapt quickly while applying creativity

Ability to work in a changing fast paced high call volume environment, with enthusiasm and a positive attitude

Preferred

Series 24 strongly preferred (must be obtained within 6 months of hire)

5+ years of sales experience preferably within the financial services industry with 3+ years of management experience preferred

Benefits

Health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans

Various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions)

Financial education and counseling resources

Generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year

Full range of statutory leaves of absence