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Auction.com · 18 hours ago

Director, Agent Network

Plano, TX

Full-time

Hybrid

Director/Executive

10+ years exp

Auction.com is the nation’s leading online platform for buying and selling residential bank-owned and foreclosure properties, driven by a culture of innovation and collaboration. The Director of Agent Network will lead the strategy and growth of the agent network, overseeing recruitment, onboarding, and performance management while partnering with various teams to enhance agent efficiency and experience.

Real Estate

Responsibilities

Lead the design and execution of the go-to-market strategy to attract high-performing listing agents aligned with a modern, digital-forward platform

Identify and prioritize target markets; lead pilot launches, refine the model based on agent performance and seller feedback

Partner with Marketing and Brand teams to craft messaging and outreach campaigns that resonate with top-tier agents

Build long-term strategies to scale the agent network nationally, ensuring coverage, consistency, and quality performance

Oversee recruitment, vetting, and onboarding of seller-focused agents who reflect the company’s standards of service and professionalism

Develop scalable onboarding, enablement, and performance management frameworks

Create and manage an agent performance scoring system to drive excellence across KPIs such as list-to-sale price ratio, time-to-market, and customer satisfaction

Develop a vendor scorecard for the agent networks to track and manage agent engagement and performance, customized at the state or MSA level

Utilize agent scorecard and performance data to establish assignment recommendations and integrate them into technology workflows as new listing opportunities arise

Ensure all agent interactions align with company brand, compliance, and customer experience expectations

Partner with Product, Engineering, and Legal to build tools, workflows, and systems that empower agents to perform efficiently

Define the agent experience roadmap—from onboarding to transaction close—ensuring clarity, consistency, and scalability

Create internal documentation, process maps, and playbooks to support multi-state rollout and future market expansion

Qualification

Agent network growthGo-to-market strategyPerformance management frameworksReal estate experienceData-driven decision makingStakeholder managementU.S. real estate complianceLeadership skillsCross-functional collaborationCommunication skills