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Apogem Capital · 3 hours ago

Corporate Vice President - Technical Program Manager - Infrastructure

New York, NY

Full-time

Hybrid

Senior Level, Lead/Staff

$180K/yr - $240K/yr

8+ years exp

Apogem Capital is a part of New York Life, a Fortune 100 mutual company focused on technology and innovation. The Technical Program Manager will lead initiatives to enhance technology experiences for customers and employees, driving cross-technology programs and improving service quality.

Financial Services

H1B Sponsor Likely

Responsibilities

Serve as the advocate for customer and employee technology experiences across ETS programs

Identify critical experience gaps and systemic issues impacting end users, executives, and clients

Develop and execute strategic roadmaps for addressing technology pain points and improving service delivery

Sponsor and lead initiatives that align technology outcomes with business and client expectations

Direct large-scale initiatives spanning multiple infrastructure, cloud, collaboration, and end-user computing platforms

Define scope, objectives, timelines, and resource requirements for client experience improvement programs

Rigorously manage risks, dependencies, and issues across initiatives, ensuring successful outcomes

Provide clear reporting and program status updates to senior leadership and governance forums

Build mechanisms to capture, analyze, and prioritize feedback from clients, employees, and executives

Facilitate retrospectives and reviews to uncover root causes of recurring issues and identify opportunities for process optimization

Promote a culture of continuous improvement, embedding client-centric metrics and KPIs into program delivery

Drive the adoption of automation, AI, and self-service solutions to enhance customer and employee experiences

Partner with business units, IT leaders, and external partners to ensure alignment of technology initiatives with enterprise goals

Act as the primary liaison for client experience strategies across ETS and enterprise-wide forums

Deliver executive-level communications, including dashboards, reports, and strategic recommendations

Ensure client experience initiatives are aligned with strategic themes, budgetary goals, and financial targets

Validate/track financial forecasts and ensure value delivery across programs

Represent client experience strategy in governance boards, portfolio planning sessions, and enterprise forums

Qualification

Program managementCustomer experience strategyStakeholder managementContinuous improvementJIRAConfluenceFinancial stewardshipExecutive presenceCommunicationProblem-solvingFacilitation skills

Required

8+ years of IT or technology strategy experience with a focus on program management and service improvement

Proven success in leading large, complex, multi-stakeholder technology initiatives

Strong background in customer or employee experience strategy, ideally in enterprise technology environments

Excellent communication and executive presence, with the ability to influence senior leadership

Skilled in identifying root causes of technology service issues and driving cross-functional solutions

Strong facilitation and stakeholder management skills across distributed teams

Proficiency with tools such as JIRA, Confluence, and service management platforms

Preferred

Familiarity with end-user computing, collaboration platforms, IT support workflows, or device/software lifecycle processes

Background in enterprise-scale infrastructure operations and end user technologies

Experience embedding continuous improvement and client experience metrics into program delivery

Strong problem-solving ability and capacity to lead in high-pressure, critical situations

Background in financial services or regulated industries

Bachelor's degree in technology, or related field preferred but not required

Benefits

Leave programs

Adoption assistance

Student loan repayment programs

Company

Apogem Capital

Apogem Capital is an alternatives investor, with decades of experience investing in the middle market.

Founded in 2022

New York, New York, USA

201-500 employees

https://apogemcapital.com/

H1B Sponsorship

Apogem Capital has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (1)

2022 (1)