TalTeam ยท 21 hours ago
Communications - New - Writer, Technical
Baltimore, MD
Full-time
Onsite
Mid Level
3+ years expTalTeam is a company seeking a Technical Writer responsible for creating and editing software user guides and related documentation. The role involves researching topics, collaborating with stakeholders, and ensuring compliance with regulatory requirements.
ConsultingInformation ServicesInformation TechnologySoftware
Responsibilities
Writes, reviews, and edits material for user guides, test certification memo, reports, manuals, briefs, proposals, instruction books, catalogs, standard operating procedures, job aids, and other operational documentation and related technical and administrative publications
Translates complex processes and systems into easily understandable step by step processes
Improves quality, usability and efficiency of existing documentation
Researches topics and interviews stakeholders to understand communication product requirements; analyzes business problems and helps prescribe communication solutions
Utilizes provided tools/workflows to track progress of documentation and ensures publication on Learning Management and Governance Tools
Communicates weekly with management verbally and via written detail status report regarding potential problems and concerns
Leads and/or participates in meetings to support new products, initiatives or operational work groups to understand impacts to processes and documentation
Provide subject matter expertise to support operational initiatives as needed including process and system impacts
Communicates and collaborates with diverse internal and external stakeholder groups and individuals
Ensures project documentation is in compliance with company legal, business and regulatory requirements
Qualification
Required
Bachelor's Degree in English, Journalism, Business or Technical Discipline
3 years experience as a technical writer or communications experience
In lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience
Ability to grasp technical concepts and effectively convey information to technical and non-technical audiences
Ability to recognize, analyze, and solve a variety of problems
Proficient in Microsoft Office programs, particularly Word and Excel
Ability to use screen capture and editing software
Excellent communication skills both written and verbal
Ability to work independently and effectively in small teams is necessary and be able to handle multiple tasks in a fast-paced environment
Associate must be a team player, use professional judgment, and must support organizational and departmental goals
Individual must demonstrate initiative and work well independently as well as a contributing member of a team
Should be well organized and detail oriented
Preferred
Knowledge of call center operations, claims and/or enrollment and billing workflows
Knowledge of Claims Processing Systems, Client's Bridge, Facets and/or NASCO
Knowledge of ACA
Publications & Graphic Arts Certified Technical Writer Upon Hire
Company
TalTeam
TalTeam is an IT service provider that specializes in Software, Manufacturing, Retail, and Distribution.
51-200 employees
H1B Sponsorship
TalTeam has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (6)
2023 (6)
2022 (5)
2021 (9)
2020 (20)
Funding
Current Stage
Growth StageLeadership Team
Sudha Mathew
CEO
Company data provided by crunchbase