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Havertys Furniture · 12 hours ago

Office Supervisor

Fenton, MO

Full-time

Onsite

Entry, Mid Level

$17/hr - $18/hr

1+ years exp

Havertys Furniture is excited to announce the opening of a new store in Fenton, MO, and they are seeking an Office Supervisor to join their team. The role involves supervising the Guest Services Office, handling customer service tasks, and performing HR and payroll duties.

FurnitureManufacturing

Responsibilities

Supervise and perform all functions in the Guest Services Office

Assist with duties required of the Office Coordinator as needed

Communicate and train any changes to company policy and procedures for the Guest Service Office

Ensure the Guest Service Office is always staffed sufficiently

Answer incoming calls, distribute calls/messages, and manage store voicemail

Handle customer complaints, initiate and follow up on existing customer service tickets

Complete daily opening and closing procedure checklists

Maintain office supplies and office machines

Perform regular audits of the store operations as stated in the Quarterly Audit Checklist

Assist manager with inventory

Process AP functions: merchandise and expense invoices, RTVs, purchase orders, special orders, etc

Make or ensure bank deposits are made daily by management

Create and process employee sales

Process I9 Verifications

Maintain and approve time records for hourly team members

Ensure timecards are submitted for approval

Assist with hiring, performance reviews, and coaching for all Office Assistants

Conduct new employee orientations

Ensure HR posters are current and accounted for

Ensure OSHA logs and postings are current

Maintain the HAZCOM book and any applicable updates and training needed

Qualification

Customer serviceOffice managementMicrosoft WordMicrosoft ExcelMath skillsHighly organizedMultitaskingCommunication skills

Required

High school diploma or general education degree (GED); or 1-3 years related experience and/or training; or equivalent combination of education and experience

1-3 years of experience in an office environment and customer service preferred

General computer skills with knowledge of Microsoft Word, Excel, and O365 preferred

Strong math, communication, and customer service skills

Highly organized with the ability to multitask

Able to follow oral and written instructions and work independently with discretion