TEC Group, Inc. ยท 21 hours ago
Control Tower Pre-Analyst
Auburn Hills, MI
Full-time, Contract
Onsite
Senior Level
5+ years expTEC Group, Inc. is seeking a Control Tower Pre-Analyst to ensure effective communication between the customer and the company regarding product quality and service issues. The role involves utilizing customer feedback to identify issues, collaborating with cross-functional teams for resolution, and participating in continuous improvement efforts.
Staffing & Recruiting
Responsibilities
Utilizing various sources of customer feedback such as warranty information, parts return data, and service reports to understand customer experiences and concerns
Actively listening to customer feedback to identify patterns, trends, and recurring issues
Analyzing data to identify emerging issues and potential problems with products or services
Prioritizing identified issues based on severity, impact on customers, and potential risks to the company
Triaging issues promptly and efficiently to ensure they are addressed by the appropriate stakeholders
Crafting detailed and comprehensive problem statements for identified issues, including all relevant information gathered from customer feedback and data analysis
Ensuring that the problem statement clearly defines the issue, its impact on customers, and any relevant context or background information
Collaborating with cross-functional teams, including product development, engineering, supplier and manufacturing quality, and customer service, to facilitate issue resolution
Providing support and guidance to issue owners throughout the resolution process, including assisting with problem-solving and decision-making as needed
Monitoring the progress of issue resolution efforts and providing regular updates to stakeholders on the status of open issues
Participating in regular meetings and discussions to review performance metrics, identify opportunities for improvement, and implement enhancements to the issue management process
Proactively seeking feedback from stakeholders, including customers and internal teams, to identify areas for improvement and refine processes for capturing and addressing customer concerns
Qualification
Required
Bachelor's degree or higher in Engineering
5 + years of experience in engineering, manufacturing, supplier operations, or quality
Strong verbal and written communication skills are necessary for effectively conveying complex technical information, problem statements, and resolutions to stakeholders at all levels of the organization
Ability to collect and synthesize data into meaningful information indicates proficiency in data analysis, which is crucial for identifying trends, patterns, and emerging issues from customer feedback and operational data
Excellent interpersonal skills are important for collaborating with cross-functional teams, communicating with customers, and building effective working relationships with stakeholders
Strong organizational skills are required for managing multiple tasks, prioritizing issues based on severity and impact, and ensuring timely resolution
Problem-solving capabilities
Microsoft Office experience-Intermediate
Company
TEC Group, Inc.
TEC Group recruits and employs quality talent for companies from diverse industries across the U.S.
1001-5000 employees
H1B Sponsorship
TEC Group, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (10)
2023 (3)
2022 (7)
2021 (18)
2020 (15)
Funding
Current Stage
Late StageLeadership Team
Cheryl Hughes
Chief Financial Officer
Company data provided by crunchbase