Artius Solutions ยท 18 hours ago
Helpdesk Associate
Lakewood, NJ
Full-time
Onsite
New Grad, Entry Level
$20/hr - $40/hrArtius Solutions is seeking a motivated and dependable Helpdesk Associate to join their frontline IT support team. This role is ideal for individuals at the early stage of their IT career, responsible for handling first-level technical support and assisting end users remotely and onsite while following established workflows and procedures.
ConsultingInformation TechnologyStaffing Agency
Responsibilities
Respond to, manage, and resolve helpdesk tickets related to email, connectivity, login issues, password resets, and printers
Follow documented Standard Operating Procedures (SOPs) and escalation guidelines
Assist users with account setup, password resets, and basic Microsoft 365 support
Prepare workstations, install software, and configure peripherals
Provision systems for new users, including device labeling and onboarding support
Accurately document ticket resolutions and client interactions
Communicate status updates clearly to clients and internal teams
Escalate complex or unresolved issues to Tier 2 / Tier 3 engineers as required
Qualification
Required
Experience in any IT environment (helpdesk, desktop support, or general IT support preferred but not mandatory)
Familiarity with Microsoft 365 and Windows 10/11 Pro
Basic understanding of networking concepts
Experience with IT helpdesk or ticketing tools (e.g., Syncro, ConnectWise, Autotask, Intune) is a plus but not required-training will be provided
Strong written and verbal communication skills
Ability to follow structured procedures and work within a ticketing system
Detail-oriented, reliable, and customer-focused mindset
Proactive problem-solver with a willingness to learn and grow
Benefits
Structured IT environment with mentorship and training
Clear growth path into advanced technical roles
Hands-on exposure to real-world IT support and client interactions
Opportunity to build a long-term career in IT.
Company
Artius Solutions
Artius Solutions is a consulting company that offers digital solutions, information technology, and staffing services.
Founded in 2019
11-50 employees
H1B Sponsorship
Artius Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (5)
2023 (6)
2022 (3)
2021 (2)
2020 (2)
Funding
Current Stage
Early StageLeadership Team
Deepali Singh
Co-Founder
Ramesh Singh
Founder
Recent News
Company data provided by crunchbase