Graphic Packaging International · 8 hours ago
Senior OT Asset Governance & Service Management Analyst
Atlanta, GA
Full-time
Onsite
Senior Level
5+ years expGraphic Packaging International is one of the largest manufacturers of paperboard and paper-based packaging for some of the world’s most recognized brands. The Senior OT Asset Governance & Service Management Analyst will support IT Asset Management efforts, ensuring accurate asset data management and governance processes for the OT Network. This role involves collaboration with various teams to implement best practices and maintain data integrity within the ServiceNow CMDB.
Consumer GoodsCustomer ServiceManufacturingPackaging Services
Responsibilities
Drive the maturity of OT Asset Governance and Service Management (OTSM) by defining and implementing scalable processes aligned with industry’s best practices
Establish governance frameworks for OT assets within ServiceNow CMDB using the Common Service Data Model (CSDM) to ensure consistency, compliance, and integration with ITSM processes
Collaborate with PTLG leaders and the MOST Team to capture OT-related requirements, demonstrate business value, and increase adoption of OTSM practices
Implement and continuously improve Incident Management processes and procedures for OTSM within ServiceGPI, working closely with the IT Incident Management SME to ensure alignment with enterprise standards and best practices
Partner with Change Management, ITSM, and Governance Process Owners to ensure alignment and shared understanding of OT processes across IT leadership, enabling cohesive decision-making and platform integration
Develop, execute, and maintain processes for accurate data collection, quality, completeness, and integration within the CMDB for OT Assets & CI’s
Manage inventory of OT Configuration Items (CIs) and assets, including dependencies and attributes, ensuring accurate recording of modifications, withdrawals, and additions in ServiceNow CMDB
Proactively review CI inventory and perform reconciliation analysis to maintain data integrity
Collaborate with the IT CMDB Configuration Manager to manage OT CI models and class records, minimizing duplicate data through normalization and creating new OT models/classes as needed
Work closely with asset owners and partners to maintain CI/Asset data integrity, supporting IT Manufacturing processes
Manage Manufacturing IT Standards and ensure compliance with governance policies
Qualification
Required
Bachelor's Degree (major in Information Technology or Accounting) or equivalent work experience
Minimum 5 years' experience in OT Hardware Asset Management and CMDB Management
Certification in the IT Asset Management industry
Knowledge of ServiceNow OT modules
Possess an understanding of the various types of current OT/IT Hardware technologies (network switches, routers, firewalls, appliances, servers, storage arrays, and various types of OT/IT components and peripherals)
Demonstrates a strong sense of ownership and accountability, consistently delivering high-quality work while remaining adaptable to changing priorities and pressures
Builds and maintains effective cross-functional relationships, communicating complex ideas clearly and confidently to both technical and non-technical audiences
Exhibits a proactive, solution-oriented mindset, approaching challenges with composure and professionalism, and contributing to a stable and collaborative team environment
Serves as a reliable and steady presence, modeling thoughtful decision-making and maintaining clarity and control in high-stakes or difficult conversations
Benefits
Competitive Pay
401(k) w/employer matching
Health & Welfare Benefits
Medical, dental, vision, and prescription drug coverage
Short and Long-Term Disability
Life Insurance
Accidental Death & Dismemberment (AD&D) Insurance
Flexible Spending and Health Savings Accounts
Various Voluntary benefits
Adoption Assistance Program
Employee Discount Programs
Employee Assistance Program
Tuition Assistance Program
Paid Time Off + 11 paid company holidays each year
Company
Graphic Packaging International
Graphic Packaging Holding Company (NYSE: GPK), headquartered in Atlanta, Georgia, designs and produces consumer packaging, made primarily from renewable or recycled materials.
10001+ employees
H1B Sponsorship
Graphic Packaging International has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (13)
2023 (13)
2022 (3)
2021 (5)
2020 (4)
Funding
Current Stage
Public CompanyTotal Funding
$1.29B2024-05-06Post Ipo Debt· $500M
2021-03-01Post Ipo Debt· $794M
1992-12-18IPO
Leadership Team
Michelle M. Fitzpatrick
VP & Chief Sustainability Officer
Laurie Brlas
Director
Recent News
Company data provided by crunchbase