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Citizens · 8 hours ago

Servicing Ops Analyst- Testing and Production Support

Riverside, RI

Full-time

Hybrid

Entry, Mid Level

2+ years exp

Citizens is a customer-centric company focused on helping customers and giving back to local communities. The Servicing Ops Analyst - Testing and Production Support is responsible for managing projects, driving business vision, and enhancing operational efficiency within the business unit.

BankingCredit CardsFinancial ServicesFinTechRetail

H1B Sponsor Likely

Responsibilities

The primary focus of the role is on day-to-day deliverables, developing solutions based upon subject expertise, and occasionally representing the business at a broader level

Develops, implements, and monitors business strategy by creating, deploying, and measuring corporate business strategy and ensures that the results are monitored

Scope, plan and manage projects through the entire life cycle, ensuring delivery to time, cost and quality. This includes ensuring that the solution is capable of enabling the business to achieve benefit realization as well as demonstrating understanding of the organizational impact of change

Investigate, document, and resolve project deficiencies and follow up to keep projects on schedule and within budgeted cost constraints

Develop and maintain effective working relationships with peer level stakeholders across the business so that these contribute both to the effective operation of the business unit as well as the development of the unit business plan

Collaborate with multiple teams and levels within the organization

Qualification

Technical support experienceTransaction ProcessingTicketing systemsAnalytical skillsMS Office skillsProblem-solving skillsInterpersonal skillsVerbal communicationWritten communicationAdaptability

Required

2+ years' experience in a technical support role (testing and production support) preferred, preferably in back-office operations (Transaction Processing i.e.. Check, ach, zelle, etc)

Experience with ticketing systems

Strong analytical and decision-making abilities

Strong problem-solving skills

Continuous improvement aptitude

Ability to adapt to changing technologies and learn new systems quickly

Strong MS Office skills, including Excel Macros

Availability to work flexible hours, including evenings and weekends if needed

Excellent interpersonal skills and the ability to work effectively with individuals at all levels of the organization

Excellent verbal and written communication skills

Company

Citizens

Glassdoor3.6

At Citizens, we recognize that the journey to accomplishment is no longer linear and that individuals are made of all they have done and all they are going to do.

Founded in 1828

Providence, Rhode Island, USA

10001+ employees

https://www.citizensbank.com/

H1B Sponsorship

Citizens has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2020 (1)