Gallagher · 15 hours ago
Personal Lines Client Service Manager
Quincy, MA
Full-time
Hybrid
Mid Level
$40K/yr - $78K/yr
3+ years expGallagher is committed to helping clients face risk with confidence and is looking for a Personal Lines Client Service Manager to join their team. This role involves providing exceptional service to clients by addressing their needs related to various insurance policies and maintaining accurate client data. The position offers a collaborative environment where team members can grow and make a meaningful impact.
ConsultingFinancial ServicesInsuranceManagement ConsultingRisk Management
Responsibilities
Provide service to existing clients-identifying and assessing customer needs to achieve satisfaction
Answer questions related to policy endorsements, acquiring inspections or appraisals, remarketing etc
Research and respond to inquiries via phone, client walk-ins, chat and email to provide policy and/or claims information and work diligently to come up with a resolution
Discuss different types of policies including auto, homeowners, and umbrella policies
Secure existing business and drive the sale of additional services and lines of coverage
Maintain accurate client and policy data and documents within the Gallagher system
Use Gallagher's technology such as Applied Epic to improve productivity and quality
Effectively manage multiple competing priorities on a daily basis
Qualification
Required
Bachelor's degree with 0+ years client service and/or claims management experience OR High School degree/GED with 3+ years client service and/or claims management experience
Active Producer's license
Strong written and verbal communication skills
Proficient in using technology as a tool to maximize productivity and quality
Preferred
1+ years of prior experience providing client facing customer service
Currently licensed in P&C
Working knowledge of Microsoft software, including Excel, PowerPoint, Outlook and Word
Benefits
Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program
And more...
Company
Gallagher
Gallagher is an international insurance brokerage and risk management services firm.
10001+ employees
H1B Sponsorship
Gallagher has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (58)
2024 (31)
2023 (32)
2022 (45)
2021 (36)
2020 (15)
Funding
Current Stage
Public CompanyTotal Funding
$9.7B2024-12-09Post Ipo Equity· $8.5B
2023-06-22Post Ipo Debt· $1.2B
1984-06-29IPO
Leadership Team
Alec Herring
Area Senior Vice President
Mark Gresser
Executive Vice President
Recent News
Life Insurance International
2026-01-07
2025-12-04
2025-11-19
Company data provided by crunchbase