First Tek, Inc. · 3 months ago
Dispatcher II (Communication Dispatch Specialist-Emergency Services Team)
Richmond, CA
Full-time
Onsite
New Grad, Entry LevelFirst Tek, Inc. is seeking a Dispatcher II to serve as the primary communication hub for the refinery, managing routine operations and emergency responses. The role requires effective communication skills, critical thinking, and the ability to remain calm under pressure in a fast-paced environment.
Information TechnologyStaffing Agency
Responsibilities
Serve as the primary communication hub for the Refinery, managing both routine operations and emergency responses
Maintain 24/7 dispatch coverage
Communicate effectively with refinery personnel, external agencies, and the public during emergencies
Operate and maintain critical systems including Client MCC 7500 Elite radio console, OnGuard access control, Chameleon CCTV system, Refinery and Community Warning Systems (RWS/CWS), and alarm panels
Conduct daily and weekly testing of emergency systems (e.g., Hydro Evac, PMAO, All Call)
Monitor and log incidents using FireRMS and hard copy run sheets
Coordinate emergency services and contract security activities within the refinery
Ensure compliance with MARSEC directives and security protocols
Handle incoming calls on multiple emergency and non-emergency lines with professionalism
Maintain accurate logs for wildlife, air monitoring, oil spills, and alarm events
Follow proper shift turnover procedures and ensure continuity of information
Input IT and system trouble tickets and coordinate with relevant departments
Communicate with BAAQMD and other agencies for training and environmental notifications
Respond to and document alarms, including fire, evacuation, and security incidents
Follow established communication protocols for radio and phone use
Interact appropriately with media and follow bomb threat and suspicious package protocols
Adapt to increased MARSEC threat levels and implement corresponding security measures
Maintain familiarity with emergency evacuation procedures and shelter-in-place protocols
Uphold professionalism, customer service, and a calm demeanor under pressure
Qualification
Required
High school diploma or equivalent; additional training or certifications in emergency communications preferred
Ability to obtain a Transportation Worker Identification Credential (TWIC)
Strong verbal and written communication skills
Proficiency in using dispatch systems and software
Ability to work under pressure and handle emergency situations calmly and efficiently
Preferred
Additional training or certifications in emergency communications
Familiarity with Refinery operations and emergency protocols is a plus
Company
First Tek, Inc.
To succeed in the complex world of technology, you need exceptional connections – to the right experts, the right opportunities and the right answers.
Founded in 2001
1001-5000 employees
H1B Sponsorship
First Tek, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (42)
2024 (58)
2023 (60)
2022 (82)
2021 (165)
2020 (312)
Funding
Current Stage
Late StageLeadership Team
Kumar Bhavanasi
Founder, President and CEO
Recent News
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