Primark · 1 week ago
Team Leader - Herald Square
NYC Metro Area
Full-time
Onsite
Mid Level
$27/hr - $28.50/hrPrimark is a people-first retail company committed to creating an inclusive environment and expanding its teams. As a Team Leader, you will drive sales and enhance customer experience by leading and developing your team, while ensuring operational standards are met.
E-CommerceFashionRetailSalesShopping
Hiring Manager
Leury German
Responsibilities
Drive sales and deliver an outstanding customer experience by leading, motivating, and developing your team of colleagues
Collaborate closely with the management team to support the daily running of the store, uphold excellent operational standards, and create a high performing and engaged colleague experience
Provide clear direction, daily coaching, and in-the-moment feedback to ensure colleagues understand expectations, deliver great service, and maintain strong store standards
Maintain strong stock levels and size availability to maximize sales and meet customer expectations
Deliver excellent store standards by ensuring the sales floor is well-presented, merchandised, and fully replenished
Allocate daily tasks and support schedules so colleagues are productive, engaged, and focused on the right priorities
Oversee key customer areas and ensure a fast, friendly, and efficient shopping experience
Support day-to-day store operations, including opening, closing, and store duty management when needed
Review customer service feedback, handle customer issues professionally, and escalate when appropriate
Coach, motivate, and support colleagues through effective communication, recognition, onboarding, and ongoing development
Ensure pricing, signage, markdowns, stockroom organization, and safety checks are completed accurately and in line with operational standards
Qualification
Required
The ability to lead, motivate, and manage a team effectively, fostering a positive and supportive working environment
Strong customer service skills with the ability to deliver a great shopping experience and resolve issues confidently
Good organizational and time management skills, with the ability to prioritize and manage multiple tasks
The ability to think on your feet, solve problems, and adapt to changing store needs or customer demands
Clear and effective communication skills for interacting with customers, colleagues, and management
Confidence using retail technologies, including cash registers, self-checkouts, tablets, and handheld POS devices
Position holder must be able to communicate effectively and efficiently, orally and in writing, with managers, supervisors, and hourly colleagues in English to provide instruction, coaching, corrective action, safety instructions and lead teams as a manager daily and in emergencies
Position holder must also be able to provide amazing customer service in English, which includes being able to orally communicate with customers in English and monitor the performance of English-speaking colleagues whose job duties require communication with customers
Benefits
Competitive benefits
Work life balance
Company
Primark
PRIMARK is a retail company that offers online retails, clothes, fashion, accessories, nursery and home products, and sales. It is a sub-organization of Associated British Foods.
Founded in 1969
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Nigel Jones
Chief Operating Officer
Matt Houston
Chief Customer and Digital Officer
Recent News
2026-01-15
2026-01-11
Company data provided by crunchbase