The Integral Group · 2 months ago
Maintenance Supervisor-FL
Opa Locka, FL 33054, USA
Full-time
Onsite
Mid Level
3+ years expThe Integral Group is a property management company seeking a Maintenance Supervisor to join their Management Team. The role involves supervising service associates, managing service requests, and ensuring the property is well-maintained and compliant with inspection standards.
ConsultingReal Estate
No H1B
Responsibilities
Manage the work order assignment and completion process to the SLA of 24-hour emergency and 72 on routine
Oversee the use of Yardi for the work order process inclusive of assignments, notes, and completion on work orders
Conducts quality assurance on completed work orders and follows up on negative feedback of survey results. Handles escalation from resident feedback on 100% follow up in the event work order is found to be incomplete / insufficiently completed
Coordinates the turnkey process for vacant units using preferred vendors and ensures. timely completion within the prescribed turn time established in the maintenance guide
Utilizes the Make Ready Dashboard in Yardi to manage turnkey process
Ensures that a Market Ready Punch-Out List is filled out for each unit punched and given to the Community Manager. Ensure all corresponding work orders are closed out with punch. Inspects the unit after completion of the punch and certifies move in ready status and signs off on tent card
Schedules turnkey services including painters, cleaners, flooring etc
Perform pre inspection walk with Assistant Manager 45 days prior to scheduled move out date
Ensures that the property is always free of trash, and that all dumpsters and compactor areas are free of visible trash in and around the community
Ensures flowers and plants are watered
Coordinates with landscaping vendor for routine and seasonal services
Perform preventive and routine maintenance tasks following maintenance plan and inspection schedule established for community. Adheres to program schedule
Conducts periodic unit inspections through use of the mobile devices
Ensures shop is clean and organized at all times per the policy
Manage Inventory as detailed in the standardization guide
Uses exclusively the vendors listed in the “Approved Vendors List”. Work in conjunction with the Community Manager to ensure vendors that are utilized are approved vendors
Utilizes Lead Service tech to address inventory controls and purchase orders
Works with the Community Manager on maintenance budget categories in order to manage expenditures
Fully adheres to the purchase order policy when placing orders for goods and services, including adherence to approved operating budget
Recruit, train, and develop associates
Motivate by giving consistent constructive feedback, modeling positive behavior and performance, and by recognizing and rewarding exceptional results
Schedules work of service technicians, punch techs groundskeeper/porters, and housekeepers
Conducts Performance Evaluations with the On-Site Property Manager
Recommend for Hires and terminates staff with the Community Manager. Assists with recruiting, interviewing, and onboarding staff
Administers disciplinary action with Community Manager, according to
Coordinates “Emergency On-Call” for the property. Serves in the On Call rotation as necessary
Provides back-up support for individuals sharing in the emergency On-Call rotation
Shares in “Emergency On-Call” as necessary. This requires 24-hour availability during the “on-call” period
Respond to all emergency calls within one hour of receipt and take the necessary action to complete the needed repair in compliance with maintenance policies and procedures
Enter Work Order in Yardi on all emergency calls received
This is a hands-on position requiring a share of completing service requests, punch- outs, etc. The Service Supervisors shall share in “Emergency On-Call” requiring 24- hour availability during the “On-Call” period. Additionally, they may be requested to help at other properties including “On-Call”
Helps perform legal evictions of residents supervised by the county marshal as requested. May be required to help move residents’ furniture and personal belongings during any evictions
Occasional duties outside of the routine work may be assigned by Regional Manager, Asset Preservation or Community Manager
Provide additional services during times of inspections
Take lead on all REAC, Lender, State and Authority inspections. Ensure property compliance prior to inspection and comply with necessary time frames for repair on any deficiencies noted in inspection. Inclusive of coordinating vendors and schedules prior to inspection
Responsible for communicating with Regional Management and Asset Preservation and Community Manager on inspection preparedness
Follow and adhere to all company policies including Life/Safety, Mold and Mildew, Uniforms, Bedbugs etc
Adhere to the handheld telephone policy and ensure phone is charged and operational daily
Qualification
Required
Must be certified Universal or Type I and II for refrigerant recovery
High School Diploma or GED
Good writing skills required for filling out work orders
Basic computer skills inclusive of email, smart phones, web browsing, excel and word documents
General good health with the ability to climb ladders, enter attics, move appliances, and perform other normal activities associated with apartment maintenance
Personal grooming, dress, and appearances in keeping with normal expectations for maintenance professionals
Can assist Community Manager and/or Assistant Manager in all duties, which he/she may be assigned which may include flex hours outside of published office hours
Must pass the IPM Maintenance Test with a minimum score of 70%
HVAC certification required
Must have a valid state issued Driver's License
Must possess valid documentation to establish identity and U.S. employment eligibility
Submission to, and ability to pass, a thorough pre-employment background check and drug screening is a requirement for employment
Preferred
Prefer a minimum of three years of experience in apartment maintenance
Supervision experience in a similar or related field if he/she will be supervising personnel
Experience in dealing with customers or the general public
Trade school courses in HVAC, electricity, plumbing, etc., preferred
EPA certification preferred
Company
The Integral Group
Founded in 1993, Integral is a vertically integrated real estate development and investment firm focused on the revitalization and enhancement of urban communities in major markets throughout the United States.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Egbert L. J. Perry
Chief Executive Officer
Company data provided by crunchbase