Uber · 15 hours ago
Sr Program Manager - Courier Support
New York, NY
Full-time
Onsite
Mid, Senior Level
$116K/yr - $128K/yr
5+ years expUber is seeking a Senior Program Manager for Courier Support within their Global Programs organization. The role involves designing and delivering support programs that enhance the courier experience and align with business goals.
LogisticsMobile AppsRide SharingSoftwareTransportation
Responsibilities
Global Strategic Program Ownership - Responsible for designing, launching, and managing global strategic programs that improve the experience that customers have with support, our products/services, and Uber as a whole to drive adoption and measurable business impact
Support Readiness Ownership - Responsible for designing and executing the support strategy of new product launches and feature enhancements, ensuring Courier (and broader Mobility) goals are met and in alignment with CommOps Global Strategy
Qualification
Required
3+ years of Program Management experience and 5+ years of total professional experience
Preferred
Building, launching, and scaling large, complex strategic programs from design through execution, including global or multi-region initiatives
Developing and delivering persuasive executive-level communications and presentations, and presenting insights and recommendations to senior leadership
Analyzing and drawing conclusions from large datasets; comfort working with data using tools such as Microsoft Excel, Google Sheets, SQL, and/or similar analytics tools
Using data visualization tools (e.g., Tableau or similar platforms) to build dashboards and clearly communicate business insights
Designing and building customer experience and/or customer support strategies at scale
Establishing, evolving, and operationalizing best practices across programs and stakeholders
Understanding and optimizing the intersection of the digital and physical world across multiple personas (e.g., couriers, senders, and receivers), particularly in logistics, delivery, mobility, or on-demand platforms
Working closely with technology and support tooling, including identifying opportunities to drive automation and leverage AI to improve efficiency and effectiveness
Benefits
Participate in Uber's bonus program
May be offered an equity award & other types of comp
Eligible for various benefits
Company
Uber
Uber develops, markets, and operates a ride-sharing mobile application that allows consumers to submit a trip request.
10001+ employees
H1B Sponsorship
Uber has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (830)
2024 (796)
2023 (684)
2022 (954)
2021 (750)
2020 (638)
Funding
Current Stage
Public CompanyTotal Funding
$35.56BKey Investors
William AckmanPayPalToyota Motor
2025-09-08Post Ipo Debt· $2.25B
2025-05-13Post Ipo Debt· $1B
2025-01-01Post Ipo Equity· $2.3B
Leadership Team
Dara Khosrowshahi
CEO
Prashanth Mahendra -Rajah
Chief Financial Officer
Recent News
2026-01-14
2026-01-13
Company data provided by crunchbase