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Abacus Service Corporation · 18 hours ago

Phoenix, AZ - Business Operations - AZDES - DBME - Customer Service Representative - Customer Servic

Phoenix, AZ

Full-time

Onsite

New Grad, Entry Level

Abacus Service Corporation is seeking a Customer Service Representative to assist customers with inquiries and service requests. The role involves providing information about products and services, resolving customer complaints, and maintaining records of customer interactions.

Health CareInformation Technology

Growth Opportunities

Responsibilities

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints

Provide a service such as a license, registration, title, permit, or program eligibility information

Check to ensure that appropriate changes were made to resolve customers' problems

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken

Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills

Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers

Refer unresolved customer grievances to designated departments for further investigation

Determine charges for services requested, collect deposits or payments, or arrange for billing

Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments

Performs journey level customer service activities by performing tasks initiated by the general public

Position may require the use of discretion when releasing pertinent information, solving difficult customer service complaints/problems; conducting research, compiling information, and analyzing policies and procedures to resolve customer issues

Duties may include periodically adding money receipts, reconciling cash against known figures for verification, preparing and transmitting deposits of monies to the bank or to the state treasurer's office on a daily basis