State of Louisiana ยท 1 month ago
Collector 1-3 (Baton Rouge)
Houma-Thibodaux Area
Full-time
Onsite
New Grad, Entry LevelThe State of Louisiana's Department of Justice is seeking a Collector 1-3 for the Administrative Services Division. This role involves locating debtors, setting up payment arrangements, and managing collections through various communication methods.
Government Administration
Responsibilities
Contact or receive calls from delinquent or defaulted borrowers or debtors, responds to their questions and handles problems designed to result in the collection of outstanding debts or recovering dollars from delinquent debtors. Upon contact with debtor, verifies all demographic information and makes necessary updates to the database to maintain the highest level of accuracy possible
Employ a variety of collection tools and resources necessary to locate (skip trace) a borrowers address and phone number when that demographic information is not available
Responsible for contacting debtors by sending or verifying that the First Demand Letter has been sent to the debtor upon placement of the account and documenting each and every transaction regarding the debtors' account
Responsible for negotiating successful repayment arrangements, when applicable, or referring the account to the next level of collection effort
May receive incoming calls by logging onto an Automatic Call Distribution (ACD) system and responds to borrowers questions, and complaints
May log on to a power phone dialing system to initiate outgoing phone contacts to delinquent or defaulted borrowers based on criteria established
Study federal regulations, rules, and procedures governing the collections and default prevention activities required on student loans or any other debt collected by section
Perform a variety of specialized collection activities such as administrative wage garnishment, to identify candidates and implement the procedures necessary to enforce the action
Review accounts to determine the likelihood of collection and makes appropriate recommendations to Collections Supervisor in order to resolve the outstanding debt
Monitor all accounts where payment arrangements have been negotiated until paid in full
Qualification
Required
Must possess a valid driver's license
Computer knowledge & experience with Windows 7, and Office 10
Type 35-45 words per minute
High school diploma or equivalent
Preferred
Experience in collections, customer service and/or automated dialing systems
10-key experience
Bachelor's degree, college training, and/or technical school degree/credits
Company
State of Louisiana
Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity to make a difference through public service.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Chancellor Donald, M.D.
Chief Medical Officer
Chase Hymel
Chief Information Security Officer (CISO)
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