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HonorHealth · 19 hours ago

Analyst - IT Applications

United States

Full-time

Remote

Mid, Senior Level

3+ years exp

HonorHealth is one of Arizona’s largest nonprofit healthcare systems, serving a population of five million people in the greater Phoenix metropolitan area. The IT Applications Analyst is responsible for the continuous development, deployment, and support of vendor proprietary enterprise application software within the organization. This role involves troubleshooting issues, collaborating with business operations, and managing change and project management processes.

Health Care

Responsibilities

Ability to troubleshoot low to moderate complexity end-user issues, workflow problems, and enhancement requests for departmental users, associated medical staff, key stakeholders, management and leadership. Contributes to technical and workflow root cause analysis. Analyze business operations as they relate to design decisions and prioritize and implement requested changes to the system. On an as needed basis, performs in-depth analyses of workflows, data collection, report details, and other technical issues associated with the use of integrated applications with minimal assistance. Design, Test, Implement and support files/systems within assigned products and scope with minimal supervision. Populates tables and databases, for a domain with multiple owners, with some assistance from Vendor and Information Technology staff. Collaborates in an integrated approach to eliminate the potential for a negative impact to our customers and patients. Responsible for maintaining set standards of application system build and database maintenance. Including updates to master files, profiles, dictionaries, and other databases. Assists with recommendations for standardized naming, numbering and security conventions

Demonstrates excellent interpersonal, organizational and communication skills. Communicates effectively (written and oral) across all levels of the organization and has the ability to determine the appropriate forum for each method. Develops effective working relationships across HonorHealth and with vendor applications support personnel. Demonstrates the ability to prioritize and manage individual workload with minimal assistance. Collaborates effectively with team members to adjust priorities based on business needs. Must be willing and able to travel to any/all HonorHealth and affiliated sites

Assists with the change management, project management, and documentation policies and standards, established by the Information Technology Department and Project Management Office for maintenance, requests and new initiatives. May lead low to moderate complexity projects as assigned. Understands and utilizes the IT Project Management toolset for the successful completion of initiatives

Understands and follows established change management procedures for testing, documenting, and communicating system changes

Performs other duties as assigned. Complies with HonorHealth policies and procedures in addition to the Mission, Vision and Values

Qualification

Healthcare IT experienceApplication software deploymentProject managementChange managementDatabase maintenanceTroubleshootingAnalytical skillsEpic certificationInterpersonal skillsOrganizational skillsCommunication skillsTeam collaborationDocumentation

Required

Associate's Degree or 2 years' work related experience in Healthcare, Business, Information Systems (IS), Computer Science, or related field

3 years of Healthcare, consulting, or IT related experience that demonstrates an advanced understanding of the standard tools, workflow processes, and/or procedures and concepts used in the deployment and development of application software necessary to run the healthcare systems business, clinical or financial systems

Certification for assigned application should be obtained within designated timeframe per policy

Preferred

Bachelor's Degree in Healthcare, Business, Information Systems (IS), Computer Science, or related field

5 years of Healthcare, consulting, or IT related experience that demonstrates an advanced understanding of the standard tools, workflow processes, and/or procedures and concepts used in the deployment and development of application software necessary to run the healthcare systems business, clinical or financial systems

Training and/or certification in assigned application. Certification or licensure for clinical, revenue cycle, or business unit that primary application supports. Epic certification as applicable for assigned team