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Mainstay Medical · 14 hours ago

Sr Manager, Commercial Technology & Enablemen

San Diego, CA, US

Full-time

Onsite

Senior Level, Lead/Staff

$160K/yr - $220K/yr

8+ years exp

Mainstay Medical is a medical device company focused on marketing an innovative implantable neurostimulation system, ReActiv8®, for people with disabling chronic mechanical Low Back Pain. The Senior Manager, Commercial Technology & Enablement is responsible for owning, scaling, and continuously optimizing the commercial technology ecosystem that supports various functions including Sales and Marketing. This role involves strategic leadership and hands-on execution to ensure that commercial tools are effectively aligned and impactful.

BiotechnologyEmergency MedicineHealth CareMedicalMedical Device

Responsibilities

Own the end-to-end commercial technology roadmap, from intake and prioritization through delivery, deployment, and post-launch optimization

Translate high-level commercial objectives and operational challenges into structured, executable technology initiatives with clear scope, timelines, dependencies, and success metrics

Balance near-term execution needs with longer-term platform scalability, technical debt management, and future-state architecture

Proactively communicate roadmap priorities, sequencing, and changes to stakeholders to ensure transparency, alignment, and realistic expectations

Establish and maintain decision rights and governance structures to reduce ambiguity, minimize ad-hoc requests, and drive disciplined execution

Serve as the strategic owner and solution architect for Salesforce and related commercial systems

Ensure system design reflects how teams actually work in the field and operationally, not just theoretical best practices

Lead continuous optimization of objects, workflows, automation, dashboards, and integrations to support commercial performance

Partner closely with Sales Operations, Patient Access, Case Management, Marketing, Reimbursement, Finance, and IT to ensure systems enable efficient, compliant, and scalable ways of working

Evaluate emerging tools and technologies to determine fit, value, and integration potential within the broader commercial ecosystem

Establish and manage a formal intake process for new technology requests, enhancements, and issues

Create clear expectations around scope, timing, and ownership for all approved initiatives

Drive accountability through completion, ensuring work does not stall or drift without resolution

Implement structured follow-up mechanisms post-deployment to confirm solutions are being used as intended and are delivering value

Reduce rework and repeated one-off requests by standardizing solutions and reinforcing consistent ways of working

Enforce data accuracy, reliability, and governance standards across all commercial systems

Partner with Leadership & Finance to define and maintain KPIs that demonstrate operational efficiency, asset utilization, adoption, and business impact

Ensure dashboards and reports are trusted, consistent, and executive ready

Identify trends, gaps, and inefficiencies in system usage and data quality, and take corrective action as needed

Establish accountability for data ownership and adherence to defined standards

Proactively engage with business leaders and frontline teams to understand evolving needs and anticipate future requirements

Serve as a trusted advisor who listens deeply, synthesizes input from a broad audience, and provides clear recommendations

Balance flexibility with governance—knowing when to adapt and when to hold the line to protect scalability and consistency

Communicate complex technical concepts in a clear, practical, and business-oriented manner

Support field-based teams by ensuring tools are intuitive, reliable, and aligned to real-world workflows

Lead planning and coordination for system deployments, enhancements, and releases

Ensure users are prepared and supported for system changes. Create and maintain work-instructions, videos, tutorials and live training sessions

Drive adoption through clear communication, reinforcement, and accountability

Monitor usage metrics and intervene when adoption falls short. Understand the root cause and take corrective action

Help the organization transition from reactive problem-solving to proactive, planned execution by understanding business direction and creating systems that scale easily

Manage relationships with external vendors, consultants, and technology partners

Own outcomes regardless of whether work is delivered internally or externally

Ensure appropriate documentation, knowledge transfer, and continuity across platforms

Identify and mitigate risks related to system performance, data quality, and scalability

Qualification

SalesforcePower BIAdvanced analytics platformsTechnology roadmap managementData governanceAnalytical mindsetChange managementVendor managementCommunication skills

Required

8+ years of experience in commercial operations, sales operations, commercial technology, or related leadership roles

Salesforce Certified Administrator and Platform App Builder credentials, with demonstrated experience owning a Salesforce platform roadmap, governance, and cross-functional execution in a production environment

Working knowledge of Power BI, including the ability to define data requirements, structure Salesforce outputs, and partner with analytics teams to support reporting and dashboards

Experience enabling advanced analytics platforms (e.g., Tableau, Power BI) by ensuring Salesforce data is structured, governed and delivered in a way that supports complex calculations, modeling and enterprise reporting

Deep hands-on experience with Salesforce in a small, complex, multi-stakeholder commercial environment with rapidly evolving needs and competing priorities

Experience with both one-way and bi-directional integrations

Strong analytical mindset and ability with experience defining and operationalizing KPIs

Demonstrated ability to build and manage technology roadmaps in fast-moving organizations

Proven success driving system adoption, accountability, and measurable outcomes

Exceptional communication and influence skills, with the ability to operate effectively without direct authority

Preferred

Experience in healthcare, med device, biotech, or other regulated commercial environments

Application Architect, System Architect with experience in designing scalable, enterprise-level Salesforce solutions across Sales, Service and Analytics functions

Experience with Marketing automation systems such as Hubspot

Experience integrating payer, provider, analytics, and ERP-adjacent systems

Background in automation, workflow optimization, and data platforms

Comfort operating with ambiguity while maintaining structure, momentum, and clarity