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Hyundai Capital America · 2 days ago

Collections Associate (Work from home)

United States

Full-time

Remote

Entry Level

$39K/yr - $59K/yr

2+ years exp

Hyundai Capital America is a leading provider of financial products for Hyundai, Genesis, and Kia customers. The Collections Associate role involves managing delinquent accounts through an automated dialer system, negotiating payment arrangements, and ensuring compliance with relevant policies.

Financial Services

H1B Sponsor Likely

Responsibilities

Work a group of delinquent accounts via our automated dialer system either through inbound or outbound with the primary goal of negotiating payment arrangements to bring the account current

Document all actions taken on account within system of record

Service accounts as needed; submit service requests, complaints and update addresses, telephone numbers and emails

Actively participate in coaching and development sessions/trainings to co-create solutions that enhance individual performance and overall department/team performance

All other duties as assigned

Qualification

Collections experienceNegotiation skillsBasic computer skillsListening skillsCommunication skillsProblem solving skills

Required

2+ years collection or relevant experience

Education in lieu of experience

High school graduate

Basic computer skills - Knowledge of Windows including Word and Excel

Strong communication skills - Ability to clearly communicate thoughts and ideas to peers and customers

Strong listening skills - Ability to listen and understand direction

Strong negotiation skills – Ability to negotiate mutually beneficial arrangements with the customer

Strong problem solving and soft skills – Ability to research and solve account issues while deescalating when necessary

Preferred

Bachelor's degree preferred

Benefits

Role is 100% remote (after in-office new hire training)

Competitive pay-$20.00 an hour plus up to $1,400 in monthly bonuses!

Great benefits with very little out of pocket cost!

Car purchase discount plus $350.00 car allowance!

Medical, Dental and Vision plans that include no-cost and low-cost plan options

Immediate 401(k) matching and vesting

Vehicle purchase and lease discounts plus monthly vehicle allowances

Paid Volunteer Time Off with company donation to a charity of your choice

Tuition reimbursement

Company

Hyundai Capital America

Glassdoor3.5

As a captive auto finance company, we achieve success by helping our partners succeed.

Founded in 1989

Irvine, California, USA

1001-5000 employees

http://www.hyundaicapitalamerica.com/

H1B Sponsorship

Hyundai Capital America has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (12)

2024 (14)

2023 (5)

2022 (9)

2021 (4)

2020 (3)