Apply on Employer Site

Nellson · 20 hours ago

Helpdesk Technician

Ontario, CA, US

Full-time

Onsite

Entry Level

$25/hr - $27/hr

1+ years exp

Nellson is seeking a Helpdesk Technician to assist end users experiencing difficulties with IT applications, products, or services. The role involves resolving Level 1 work orders, maintaining documentation, and providing support for mobile devices across multiple platforms.

Health CareManufacturingNutritionWellness

Responsibilities

Resolves Level 1 work orders. Elevates complex and/or high priority problems to the appropriate support groups for resolution

Verifies that suggested solutions effectively resolve the end users' problems through verbal or email follow up

Records required End User and problem information in Nellson’s Helpdesk System. Updates tickets with appropriate entries of activities and closes tickets with resolution entered upon completion of the job

Determines the most effective manner to resolve End Users technical issues. Engages in research and in-depth troubleshooting to resolve technical issues. Consults with Level 2 and Level 3 staff when necessary

Maintain inventory and documentation of Nellson’s Deployed Personal Computers and devices throughout the enterprise

Works on Helpdesk related projects as assigned by supervisor

Provide end user support for mobile devices (Smartphones/Tablets) across multiple platforms (Android/iOS)

Qualification

Troubleshooting Microsoft OSHardware troubleshootingSoftware troubleshootingCustomer service experienceTeam collaborationAnalytical skillsInterpersonal skillsAttention to detailProblem-solving abilitiesSelf-motivated

Required

1-2 years equivalent work experience in an enterprise network/windows domain environment

Experience and knowledge of troubleshooting Microsoft Operating Systems

Experience in hardware, software, network troubleshooting, basic operating system functionality or equivalent training and/or education is extremely beneficial

Ability and means to travel on a flexible schedule as needed; proof of liability and property damage insurance on vehicle used is required

Strong interpersonal and oral communication skills

Acute attention to detail

Ability to absorb and retain information quickly

Willingness to work outside of business hours on weekdays and on weekends to support the environment

Willingness to learn new software, hardware, and technologies

Adept at reading, writing, and interpreting technical documentation and procedure manuals

Highly self-motivated and directed

Proven analytical and problem-solving abilities

Ability to effectively prioritize and execute tasks in a high-pressure environment

Needs ability to use a keyboard to enter and retrieve data

Lifting and/or carrying of 15-30 lbs. or more and the pushing and pulling of carts when necessary

Preferred

Associates Degree in Computer Science, Information Systems or a relevant subject matter preferred

Customer service experience is preferred

Experience working in a team-oriented, collaborative environment

Company

Nellson

Nellson LLC is the leading full-service nutritional bar and powder provider in North America, with over 50 years of diversified expertise in nutrition platforms for bars and powders.

Founded in 1962

Anaheim, California, USA

1001-5000 employees