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Albertsons Companies · 10 hours ago

GMHBC Manager-Leesburg

437 S KING ST, LEESBURG, VA, 20175, US

Full-time

Onsite

Mid, Senior Level

$20/hr - $20/hr

Albertsons Companies is a leading food and drug retailer in the U.S. seeking a GMHBC Manager to oversee the GM/HBC Department operations. The role involves managing staff, ensuring excellent customer service, and maintaining compliance with operational standards.

Food and BeverageFood DeliveryMeat and PoultryRetail

Responsibilities

Champions corporate and division customer service programs to meet or exceed division customer service goals. Instills a culture of excellent customer service in the department and throughout the store

Responsible for total store operations and directing associates throughout the store, as well as department managers, in the absence of or as needed by the Store Director (see Store Director job description)

Primary duty is management of the GM/HBC Department. In that regard, plans, organizes and directs day-to-day operations of the GM/HBC department. Conducts daily inspections of all GM/HBC sections and initiates corrective measures to ensure compliance with product quality and product rotation standards. Maintains in stock conditions, and ensures compliance with code date standards; cleanliness, sanitation and safety standards; and security requirements. Controls pricing by following established division pricing guidelines and ensuring compliance with the coupon and discount policies

Implements Company and Division operating and merchandising policies and practices. Controls merchandise shrink. Supervises and participates in store inventory counts. Establishes GM/HBC Department operating procedures as required for implementation of Company policies, Division directives and Store Director instructions. Implements emergency procedures in the event of equipment and computer software malfunctions or failure

Orders grocery product and maintains inventory levels according to Division directives. Supervises the processing of all reclamation. Maintains orderly and in stock conditions in back room, sales floor and all grocery department areas

Supervises receiving, storing, stocking, pricing and merchandising of all Grocery products. May utilize hand trucks, pallet jacks and the bailer. Properly accounts for merchandise received. Handles positive customer and vendor relations. Engages in suggestive selling and other sales techniques. Monitors daily log sheet, purchase report, actual versus projected sales and labor

Prepares and displays appropriate product signage

Under supervision of the Store Director, directs the work of all GM/HBC Department associates. Schedules GM/HBC Department associates to ensure adequate coverage and service levels. Directs, motivates, trains and participates in the hiring of all Grocery Department personnel. Ensures that all associates are instructed in the proper performance of work duties and are knowledgeable about Company policies and procedures

Monitors associate performance and effectively recommends personnel action such as hiring, firing, layoff, promotion, demotion, and disciplinary action. Builds and maintains associate morale. Resolves associate complaints where appropriate and reports action taken to the Store Director. Immediately reports any potential serious policy violations, for matters including but not limited to working off the clock, harassment, food safety and sanitation, discrimination, etc., to the Store Director and assists in appropriate handling. Identify and trains associates with high potential for advancement opportunities

Understands the store and Grocery Department Profit and Loss statement, and plans department promotions accordingly. Frequently communicates sales goals, department performance and sales opportunities to department associates to ensure positive results

Answers and responds to incoming telephone calls appropriately. Receives and appropriately resolves customer complaints and reports to the Store Director as appropriate

Maintains confidentiality concerning associates, store sales, and Company information. Maintains accurate department records

Responsible for performing all job duties with honesty and integrity and in compliance with Company policies and procedures

Attends required training and sales meetings

Provides feedback and recommendations to Store Director or District Manager and Division management teams on operational issues

Qualification

Retail management experienceCustomer service skillsBusinessFinancial knowledgeInventory managementLeadership skillsEmployment lawsState regulationsCommunication skillsInterpersonal skillsProblem-solving skills

Required

Requires an extensive retail background with prior management experience related to retail operations

Requires a thorough understanding of overall Company practices, policies and procedures

Requires strong written and oral communication skills

Requires good leadership and interpersonal skills

Proven ability to manage people and maintain composure in dealing with customers and co-workers

Knowledge of employment laws and workplace practices

Interacts effectively with all levels of personnel

Strong business and financial knowledge

Requires the ability to identify needs, problems, and opportunities and to make effective short- and long-term plans and implement them to maximize sales and gross margins

Requires knowledge of every position in the store

Requires knowledge of basic math and accounting and computer software

Requires knowledge of and compliance with state and federal regulations

Must have extensive working knowledge of profit and loss statements

Must be familiar with emergency plans in the event of a natural disaster, serious accident or uncommon event(s)

While primary duty is the performance of office and non-manual work, must occasionally perform manual work such as setting up and maintaining displays, operating a cash register and assisting in other departments as business needs demand

Must stand and walk for long periods of time

Must occasionally reach, lift, stack and maneuver objects of varying dimensions and weights up to approximately 50 lbs

Must occasionally push and pull fully loaded hand trucks and pallet jacks

Must be able to cover for various positions throughout the store as required

Mental alertness is required to ensure safe, accurate completion of work activities and to do repetitious work accurately

May utilize cleaning supplies and safety cutters

Occasional travel, including overnight travel, may be required

May be required to work nights, weekends and holidays

Scheduled hours will vary

Regular attendance is required

Complies with and ensures compliance with Company grooming standards and dress code