DoubleTree by Hilton Hotel Sunrise - Sawgrass Mills · 1 month ago
Guest Service Representative
Sunrise, FL
Full-time
Onsite
New Grad, Entry Level
0+ years expDoubleTree by Hilton Hotel Sunrise - Sawgrass Mills is seeking a Guest Service Representative to enhance guest satisfaction and ensure smooth operations at the front office. The role involves greeting guests, managing reservations, and providing assistance to ensure a positive guest experience.
Hospitality
Responsibilities
Greet, register, and assign rooms to guests. Issue room key and escort instructions to Bell Attendant or directly to guest as appropriate, without announcing room numbers
Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions
Keep records of room availability and guests’ accounts. May make, confirm and cancel reservations for guests
Compute bill, collects payment and makes change for guests. May post charges such as room, food, liquor or telephone by hand or machine
Understand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance with hotel and company policies
Take the initiative to greet guests in a friendly and warm manner
If functioning in a Lead Capacity: (a) take responsibility for assigned employees in the absence of the Supervisor, (b) assign work, and ensure proper performance of assigned employees
May make restaurant, transportation or entertainment reservations for guests; may deposit guests’ valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests
Other duties as assigned
Qualification
Required
Exceptional communication and interpersonal skills
Strong attention to detail and accuracy in guest transactions
Ability to multitask in a fast-paced environment
Customer-first mindset with a friendly, welcoming demeanor
Sound judgment and discretion in handling guest needs and sensitive information
At least 3 months of experience in hospitality, customer service, accounts receivable, or a general office setting
High school diploma or equivalent required
Successful completion of a background check is required prior to employment
Must be able to work shifts as needed for business demands
Preferred
Prior experience working with guests, handling payments, or managing reservations preferred
Familiarity with hotel procedures, property management systems, and guest service best practices is an asset
Additional training or coursework in hospitality, business, or customer service is a plus
Benefits
Generous medical, dental, and vision available first of the month following hire date, includes FSA, HSA, and Dependent Care
Disability Insurance
Life Insurance
Employee Assistance Program
Supplemental benefits
401k matching
Employee discount program
Vacation, Sick Time and Holiday pay
Free daily meal
Company
DoubleTree by Hilton Hotel Sunrise - Sawgrass Mills
Sunrise, Florida, US
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase