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Western National Insurance · 2 days ago

Underwriting Data Support Specialist - Personal and Commercial Lines

Edina, MN

Full-time

Hybrid

New Grad, Entry Level

$18.20/hr - $21.80/hr

Western National Insurance Group is a private mutual insurance company with over 120 years of experience serving customers' property-and-casualty insurance needs. They are seeking a Support Specialist I to provide administrative support to underwriters and agencies by rating and entering transactions into established systems, while also supporting the underwriting team.

Auto InsuranceCommercial InsuranceInsurance

Growth Opportunities

No H1B

Responsibilities

Indexes new documents to file by document type and handling department

Enters new business submissions and identifies additional submissions and active policies to prevent duplication

Updates routine reports and understands information

Performs special projects and other duties as assigned

Seeks relevant information and answers to key questions from defined sources

Gathers input and makes recommendations to solve problems of moderate complexity

Applies knowledge to help solve problems of relatively limited scope and complexity

Consistently acts according to our customer experience standards, including responding quickly, maintaining a positive attitude, building rapport, demonstrating empathy, managing the customer’s expectations, using the proper communication channel for the situation, and taking ownership to ensure the customer’s issue is resolved

Creates and delivers varied types of messages and information

Contacts other internal departments and team members

Qualification

Customer service skillsAttention to detailTyping proficiencyEffective communicationProcess adherenceTime managementRelationship-building

Required

Proficient in typing both numeric and alphabetic characters

Good communication skills

Demonstrated attention to detail

Effective oral and written communication skills

Ability to follow a process

Good time management skills and ability to meet deadlines

Customer service skills

High school diploma or equivalent

Proficient use of various core systems, office and computer equipment, and software packages

Relationship-building skills

Benefits

Medical insurance plan options and other standard employee benefits, including dental insurance, vision benefits, life insurance, disability insurance, and more!

Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)

401(k) Plan (participants are eligible for 100% matching on the first 6% of their contributions)

Wellbeing Program, including onsite fitness studio

Paid Time Off – including holiday, vacation, and volunteer

100% company-paid tuition reimbursement for approved job-relevant coursework and access to The Institutes (Risk and insurance education)

Paid parental leave

Bonus opportunities