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Nusenda Credit Union · 2 days ago

Member Service Representative III - Lending Consultant

Albuquerque, New Mexico, United States

Full-time

Onsite

Mid Level

3+ years exp

Nusenda Credit Union is dedicated to excellent member service and being a great place to work. In this role, you'll provide members and potential members with excellent service in a contact center environment, assisting with lending operations and identifying products that meet their financial needs.

Banking

Responsibilities

Assists members with financial needs through a consultative-based approach

Identify and educate members on value-added products/services to meet individual needs

Responsible for opening and closing accounts/memberships, consumer loans (excluding home equity loan products), answering questions about products and services

Conducts basic transactions and problem resolution within authority; understanding when escalation to a supervisor is appropriate

Effectively process and support online lending applications and membership needs through virtual delivery channels

Qualification

Lending operations experienceMeridianlink expertiseQualifile expertiseXP2 navigationConsultative approachProblem resolutionCustomer service

Required

three to five years of similar or related experience in lending operations

Assists members with financial needs through a consultative-based approach

Identify and educate members on value-added products/services to meet individual needs

Responsible for opening and closing accounts/memberships, consumer loans (excluding home equity loan products), answering questions about products and services

Conducts basic transactions and problem resolution within authority; understanding when escalation to a supervisor is appropriate

Effectively process and support online lending applications and membership needs through virtual delivery channels

Expertise within Meridianlink, Qualifile, and XP2 navigation is required