TalentPop App ยท 11 hours ago
French-Speaking Customer Support Specialist
United States
Full-time
Remote
Entry Level
1+ years expTalentPop App is a fast-growing company that values professionalism, growth, and customer satisfaction. They are seeking a French-Speaking Customer Support Specialist to serve as the first point of contact for their French-speaking customers, handling inquiries via inbound calls, live chat, and email.
Information Technology & Services
Responsibilities
Deliver outstanding support in both French and English through voice and chat
Troubleshoot and resolve customer issues with professionalism and urgency
Build strong relationships by personalizing each interaction
Collaborate with your team to ensure consistent and high-quality service
Share customer feedback and insights to help improve our processes
Qualification
Required
Fluent in French and English
1+ year of remote/online experience in customer service or a similar role
Excellent written and verbal communication skills
Calm and solution-focused under pressure
Personal computer or laptop with a minimum i5 processor
Stable internet connection with at least 15 Mbps upload and download speeds
Preferred
Experience with bilingual customer support
Experience with Gorgias, Zendesk, Shopify, or similar tools
Familiarity with E-Commerce and CRM systems
Benefits
Paid time off to support work-life balance
Monthly health stipend
Performance bonuses based on KPIs
Permanent remote work setup
Company
TalentPop App
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase