Meriplex · 1 month ago
Systems Analyst - Client Site
Denver, Colorado, United States
Full-time
Onsite
New Grad, Entry Level
$24.04/hr - $31.25/hrMeriplex is a company that provides technical assistance and support, and they are seeking a Systems Analyst to act as the foundation for their Technical Assistance Center. This role involves resolving Level 1 end user issues and delivering exemplary customer service while providing on-site support to a client in Denver, CO.
Information Technology
Responsibilities
Resolve Level 1 end user issues within the TAC’s ticketing system
Deliver exemplary customer service while following all SOPs to complete customer requests
Provide on-site support to a Meriplex client located in Denver, CO
Administer and troubleshoot Microsoft 365 applications
Manage and troubleshoot desktop hardware setup and issues
Communicate technical information to a wide range of end-users
Strengthen customer relationships by providing exemplary customer service
Effectively set expectations regarding the delivery of service
Adhere to ticketing methodologies regarding documentation, process, and workflow
Support, manage, troubleshoot, and resolve service requests with appropriate urgency and professionalism
Manage workflow using research, documentation, RMM tools, ticket system, and communication
Qualification
Required
Administration and troubleshooting of Microsoft 365 applications
Basic knowledge of command line
Understanding of basic technical triage methodologies
Basic TCP/IP understanding
Administration of Active Directory
Desktop hardware setup and troubleshooting
Ability to communicate both verbal and written technical information to a wide range of end-users
Ability to effectively set expectations regarding delivery of service
Strengthen customer relationships by providing exemplary customer service
Ability to work in a team environment; contribute as a team member and treat co-workers, subordinates, and customers with respect
Adherence to ticketing methodologies regarding documentation, process, and workflow
Support, manage, troubleshoot, and resolve service requests with the appropriate level of urgency and professionalism
Properly manage workflow using research, documentation, RMM tools, ticket system, and communication
Preferred
Experience administrating any of the following applications: AvidXchange, Roof Manager, Yardi, Concur, ShareFile, Workiva, Smartsheet
Prior MSP support desk experience, highly encouraged
A+ certification
Network+ certification
Server+ certification
Azure support
Superior reading, writing, and communication skills
Basic knowledge of network concepts, devices, and best practices
Basic Microsoft 365 certification
Company
Meriplex
Meriplex is a managed cybersecurity, IT, and SD-WAN solutions provider for the mid-enterprise market.
Founded in 2001
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Clairvest Group
2022-07-18Acquired
2018-10-03Private Equity
Leadership Team
Mike McWilliams
SVP, Healthcare Practice
A
Aaron Biehl
VP of National Account Management and vCIO
Recent News
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