Western Union · 6 hours ago
Assistant Manager, US Product Analytics & Optimization
New York, NY
Full-time
Hybrid
Mid Level
$82K/yr - $109K/yr
3+ years expWestern Union is a globally diverse organization committed to moving money for better. They are seeking an Assistant Manager to drive product analytics and experience optimization for their US digital experience, ensuring stability and improving customer journey performance.
Financial ExchangesFinancial ServicesInternetMobile PaymentsPayments
Responsibilities
Assist with successfully developing product strategy, manage product offerings including value proposition, features, functionality, pricing and distribution for the core domestic business, C2C money transfers across all channels (retail, phone, web)
Perform thorough production testing across the US experience to proactively identify and surface issues
Report, prioritize, and support resolution of critical issues, working closely with engineering and operations teams
Monitor error spikes in production, coordinate timely fixes, and safeguard customer experience stability
Drive improvements to the customer experience (from inception through execution) based on analytics and testing, not only fixing the root cause of the problem, but taking the customer experience to the next level
Track funnel metrics to measure stability, identify conversion issues, and recommend improvements
Partner with the US Regional Product Lead to generate funnel analytics and insights that guide prioritization and optimization efforts
Qualification
Required
Bachelor's degree in Business, Marketing, Communications, or similar discipline
3+ years of experience in product management, quality assurance, or related discipline, with a focus on digital products
Proven ability to test, identify, and resolve issues in live production environments
Strong analytical skills with experience in funnel analysis and performance tracking
Comfortable working cross-functionally with engineering, operations, and product leadership
Excellent problem-solving, communication, and organizational skills
Ability to balance proactive issue detection with long-term platform and product stability goals
Benefits
Flexible Time off
Medical, Dental and Life Insurance
Parental Leave
Global Adoption Assistance
401K plan
Company
Western Union
Western Union provides consumers and businesses with fast, reliable and convenient ways to send and receive money around the world.
5001-10000 employees
H1B Sponsorship
Western Union has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (93)
2024 (86)
2023 (101)
2022 (62)
2021 (90)
2020 (102)
Funding
Current Stage
Public CompanyTotal Funding
$800M2026-01-09Post Ipo Debt· $800M
2006-10-02IPO
Leadership Team
Nicolas Levi
Regional Vice President Middle East Afghanistan Pakistan
Ashutosh Shinde
Head - Technology Engineering Center (India)
Recent News
2026-01-11
2026-01-11
Company data provided by crunchbase