Humana · 6 days ago
Lead Experience Researcher
United States
Full-time
Remote
Senior Level
$139K/yr - $191K/yr
5+ years expHumana Inc. is committed to putting health first for its teammates and customers. The Lead Experience Researcher will drive high-impact experiences by conducting mixed-method research to inform strategy and product design, ultimately improving health outcomes.
Health CareHealth InsuranceInsuranceVenture Capital
Responsibilities
Lead Research Engagements: Design and execute mixed-method research (qualitative and quantitative) to deeply understand patient, member, and associate experiences
Root Cause and Opportunity Analysis: Investigate underlying drivers of key business challenges, surfacing unmet and unrealized needs
Insight Synthesis: Translate research findings into clear, actionable insights that inform experience strategy, product design, and operational decision-making
Strategic Problem-Solving: Partner with cross-functional teams to co-create solutions, identifying opportunities that align with organizational strategy, end-to-end journey transformation and deliver measurable impact
Thought Partnership: Serve as a consulting partner to leaders and stakeholders, guiding them through the research-to-action process
Measurement & Impact: Recommend success metrics and help establish measurement frameworks to evaluate the effectiveness of implemented solutions
Qualification
Required
Bachelor's degree
A minimum of five years' experience successfully applying experience research methods to design differentiating products and services
Experience planning, developing and conducting quantitative and qualitative research
Working experience with human-centered design methodologies including design thinking or comparable iterative methodologies
Knowledge of service design, social science, behavior change, perception, cognition, task analysis, experimental design, and statistics
Experience applying insights to shape strategies, programs, or products
Expertise in a range of research methodologies (in-depth interviews, surveys, journey mapping, statistical analysis)
Experience leading or participating in service design and/or service blueprinting
Preferred
Master's degree in social science or healthcare strongly preferred (e.g., anthropology, health services research, psychology, public health, or social work)
Experience with Agile Methodologies
Experience informing zero to one experiences
Benefits
Medical, dental and vision benefits
401(k) retirement savings plan
Time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
Short-term and long-term disability
Life insurance
Company
Humana
Humana is a health insurance provider for individuals, families, and businesses.
10001+ employees
H1B Sponsorship
Humana has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (282)
2024 (246)
2023 (284)
2022 (274)
2021 (212)
2020 (84)
Funding
Current Stage
Public CompanyTotal Funding
$13.07B2025-05-30Post Ipo Debt· $5B
2025-03-03Post Ipo Debt· $1.25B
2024-03-11Post Ipo Debt· $2.25B
Leadership Team
Jim Rechtin
CEO and President
Colin Drylie
Senior Vice President, Experience Transformation
Recent News
2026-01-16
2026-01-16
2026-01-14
Company data provided by crunchbase