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ISOutsource · 18 hours ago

Support Desk Technician

Spokane Valley, WA

Full-time

Onsite

Entry Level

$50K/yr - $75K/yr

1+ years exp

ISOutsource is a modern technology consulting firm that provides technological solutions to boost client performance. The Support Desk Technician will be responsible for providing first line technical support, managing network administration tasks, and working in a team-oriented environment to solve various technical issues.

ComputerSoftware

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Provide first line technical support including desktop and server support

Solve a wide variety of issues

Some specialized application support calls received (training provided)

Carry out day-to-day network administration tasks

Perform routine server maintenance tasks

Manage our network monitoring system

Provide in-house technical support

Work in an energized team and fun office environment

Work with a variety of technologies

Partner with Support colleagues skilled in a variety of technical arenas

Partner with a great group of field consultants

Qualification

Windows Operating SystemsWindows Server 2016Cloud TechnologiesSQL 2008CompTIA IT CertificationsAdvanced troubleshooting skillsCustomer service passionCommunication skillsAttention to detail

Required

Ability to daily commute to the ISOutsource Office in Spokane Valley, WA

Provide first line technical support including desktop and server support

Solve a wide variety of issues

Some specialized application support calls received (training provided)

Carry out day-to-day network administration tasks

Perform routine server maintenance tasks

Manage our network monitoring system

Provide in-house technical support

Work in an energized team and fun office environment

Work with a variety of technologies

Partner with Support colleagues skilled in a variety of technical arenas

Partner with a great group of field consultants

A passion for customer service

A solid work ethic

Excellent communication skills at technical and non-technical levels

Excellent written communication skills

Excellent time management and multi-tasking skills

Attention to detail and quality of work

Advanced troubleshooting skills

Eager to learn new technologies

Flexibility (shift work is required for this role)

1+ Years of technical support experience preferred

IT / Networking certification or ability to attain a certification within 6 months of employment

Valid driver's license

Preferred

Experience working with the ConnectWise ticketing system

Leadership experience in an IT services support capacity

CompTIA IT Certifications

Active Directory knowledge

Windows Operating Systems

Microsoft Office Products

Windows Server 2016 - Current

Exchange 2010 - Current

SQL 2008 - Current

Backup Solutions

Anti-Virus Solutions

Routers/Firewalls

Mac OS/Linux

Cloud Technologies (Azure, AWS)

Benefits

Competitive insurance benefits package includes health, dental, vision, life, and disability coverage.

401(k) & Employer match

Generous Paid Time Off schedule

Stocked snacks, sodas, coffee, and lots of treats (including healthy alternatives)

Monthly team activities including trivia nights, holiday parties and more.

Company

ISOutsource

IT consulting, IT solutions, technology consulting services

Founded in 1992

Bothell, Washington, USA

51-200 employees

http://www.isoutsource.com/

H1B Sponsorship

ISOutsource has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (1)

2020 (1)