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Cambia Health Solutions · 2 hours ago

Stop Loss Producer Relations Administrator II

United States

Full-time

Remote

Senior Level

$69K/yr - $93K/yr

7+ years exp

Cambia Health Solutions is dedicated to creating a person-focused and economically sustainable health care system. They are seeking a Stop Loss Producer Relations Administrator II to manage producer relations activities, ensuring an optimal experience for agents while handling various administrative tasks related to producer appointments and compliance.

BiotechnologyHealth CareInformation Technology

Responsibilities

Accountable for agent appointment requirements, contracting and appointment intake, maintenance of producer files, and processing online producer portal applications

Verification of producer information for internal and external customers. Provides timely information to our agents, producers and brokers on programs, requirements and agent educational opportunities

Verifies producer appointments for the payment/bonus process to ensure producer eligibility for payment

Researches, documents and communicates to producers for resolution of payment issues and producer appointment issues. Researches and responds to commissions related issues and coordinates commission payments with Sales

Accountable for processing and coordinating all producer changes, licensing and renewals. Monitors and reports employee producer licensing to sales management. Notifies sales staff of new producer appointments

Contributes and reviews content for internal and external producer related communications for Cambia wide distribution

Represent the sales department on project teams, coordinate special meetings and perform research and analysis to contribute to the overall success of sales and sales operations department objectives

Audits and processes appointment requests, state appointment forms, and producer contract materials, including producer licenses and proof of Errors and Omissions insurance

Works with the State Department of Insurance on audits of producer information and compliance with State regulatory requirements. Complies with regulatory requirements and security efforts as related to position

Maintain policies and desk procedures as necessary partnering with downstream departments to consistently drive efficiency and optimal service levels

Assist producers with licensing within Producer Center and resolves system issues

Plans, organizes and prioritizes assignments to comply with performance standards, corporate goals, and established timelines

Identifies problems or needed changes, recommends resolution, and participates in quality improvement efforts

Assists in Cambia sponsored producer activities and forums

Provide training, coaching, development, and guidance to team members

Assists in project development and implementation including development of training materials and presentations

Qualification

Producer Disability & Life licenseHealthcare administration experienceCustomer Relationship Management (CRM)Organizational skillsTime management skillsCritical thinkingCommunication skillsGeneral computer skillsAI toolsInterpersonal skillsProject management experience

Required

7 years of experience in healthcare administration, sales or project management or equivalent combination of education and experience

Ability to effectively interpret policies and procedures and communicate complex topics and related content to internal and external customers

Strong organizational and time management skills with the ability to manage workload independently

Ability to think critically and make decisions within individual role and responsibility

General computer skills including use of Microsoft Office products and Customer Relationship Management (CRM) software

Familiarity with health care documentation systems

Strong verbal, written and interpersonal communication and customer service skills

Demonstrated ability to coordinate multiple projects simultaneously with a high level of accuracy

Ability to effectively interpret complex policies and procedures and effectively communicate these complicated topics and content to internal and external customers

Ability to conduct producer relations activities for two or more states

Ability to understand, reconcile, track and monitor complex systems

Preferred

Bachelor's Degree in business or related field preferred

Producer Disability & Life license is preferred

Knowledge of corporate and state policy regarding appointment of insurance producers, preferred

State Producer license for in the state(s) where producer relations activities are supported, is preferred

Experience with AI tools and technologies to enhance productivity and decision-making in professional settings highly desired

Benefits

Medical, dental and vision coverage for employees and their eligible family members, including mental health benefits.

Annual employer contribution to a health savings account.

Generous paid time off varying by role and tenure in addition to 10 company-paid holidays.

Market-leading retirement plan including a company match on employee 401(k) contributions, with a potential discretionary contribution based on company performance (no vesting period).

Up to 12 weeks of paid parental time off (eligibility requires 12 months of continuous service with Cambia immediately preceding leave).

Award-winning wellness programs that reward you for participation.

Employee Assistance Fund for those in need.

Commute and parking benefits.