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National General · 1 day ago

Auto Telephone Claims Representative - National General

United States

Full-time

Remote

New Grad, Entry Level

$48K/yr - $104K/yr

National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. The Auto Telephone Claims Representative is responsible for investigating and confirming the facts of loss for automobile accidents, determining coverage and liability, and negotiating claims within their authority.

FinanceFinancial ServicesInsurance

No H1B

Responsibilities

For claims involving fraud or subrogation, partners with assigned reps from those areas to achieve best outcome

Recognizes and identifies body parts of a vehicle and understanding of other potential property damage

Identifies customer needs and works to meet those needs using appropriate customer service skills

Determines subrogation or fraud potential and how to handle

Applies intermediate understanding of insurance policies written by the company, the industry, and organizational relationships within the company and department

Handles investigation regarding all aspects of auto claims (coverage, damages, subrogation) with the exercise of discretion and independence within increased level of authority

Qualification

Auto claims investigationInsurance policiesCustomer service skillsBilingual English/SpanishNegotiation skills

Required

Investigating and confirming the facts of loss for basic to advanced automobile accidents

Determining coverage, liability, damages and otherwise adjusting and negotiating claims within limit of authority

Partnering with assigned reps from fraud or subrogation areas to achieve best outcome

Recognizing and identifying body parts of a vehicle and understanding of other potential property damage

Identifying customer needs and working to meet those needs using appropriate customer service skills

Determining subrogation or fraud potential and how to handle

Applying intermediate understanding of insurance policies written by the company, the industry, and organizational relationships within the company and department

Handling investigation regarding all aspects of auto claims (coverage, damages, subrogation) with the exercise of discretion and independence within increased level of authority