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Executive Profiles, Inc. · 2 days ago

Operations Manager- EDI/ Customer Service

New York, NY

Full-time

Hybrid

Mid Level

Executive Profiles, Inc. is a leading fashion company located in New York City offering a hybrid schedule. They are seeking an Operations Manager/EDI to optimize operations, manage customer orders, and ensure accurate and timely order processing.

EmploymentHuman ResourcesRecruitingStaffing Agency

Responsibilities

Collaborate all information with Sales teams to track orders and shipment status

Analyze and review Open Order Reports to maintain efficiency

Manage and follow up on Bulk Orders and identify ATS opportunities

Work with Sales communicating any discrepancies or

Ensure timely release of orders within the current shipping window

Monitor the status of inbound shipments and factory orders

Issue Return Authorizations (RAs) and Return to Vendor (RTVs)

Provide Proof of Delivery (POD) and Bill of Lading (BOL) documents to international customers

Oversee the allocation of incoming shipments and goods

Maintain clear communication with the warehouse team

Handle Charge Backs and Credit Memos

Receive EDI transfers and ensure compliance

Generate and review the open pick ticket report

Follow up on back orders to ensure customer satisfaction

Qualification

EDI data structuresBusiness transaction lifecyclesERP SoftwareNuOrderB2B PlatformsTroubleshootingVerbal communicationWritten communicationAttention to detail