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Arizona Department of Economic Security · 19 hours ago

TRAINING OFFICER 2

Phoenix, AZ

Full-time

Hybrid

Mid Level

$27.14/hr - $27.14/hr

3+ years exp

The Arizona Department of Economic Security (DES) is dedicated to strengthening individuals, families, and communities for a better quality of life. They are seeking a Training Officer 2 to provide instructor-led training across the state, focusing on DBME/FAA topics for new hires and existing staff with skill gaps.

AssociationGovernmentInformation TechnologySecurity

Responsibilities

Trains division staff around the state on DBME/FAA topics. This includes preparing to deliver the course content, such as learning new material, attending Train-the-Trainer workshops, gathering materials, traveling to class sites across the state, and setting up training facilities. Provides reports on training delivery, student evaluations, and attendance. Facilitates meetings, workshops, and other synchronous learning and development activities

Prepares to present training classes, including learning new materials, attending Train the Trainer workshops, gathering materials, traveling to class sites, and setting up training facilities

Performs routine administrative tasks involving status reports, project plans, and correspondence, attending meetings, serving on committees and teams, attending training and professional development classes and workshops, and serving on committees and work-groups

Assists with the creation and revision of all training materials/courseware, evaluating training aids, such as videos, audio tapes, job aids, exercises, training instruments, and other training resources for use across all divisions. Ensures alignment with course materials, training objectives, and compliance with DES standards, and makes recommendations to OPD management

Qualification

Training delivery principlesAdult learning principlesProject planningGoogle SuiteMicrosoft OfficeCustomer serviceCoachingInterpersonal relationsVerbal communicationWritten communicationProblem-solvingConflict management

Required

Trains division staff around the state on DBME/FAA topics

Prepares to present training classes, including learning new materials, attending Train the Trainer workshops, gathering materials, traveling to class sites, and setting up training facilities

Ensures alignment with course materials, training objectives, and compliance with DES standards, and makes recommendations to OPD management

Knowledge of computers, Google G-mail and Calendar, Google Suite, and Microsoft Office products

Knowledge of writing, including grammar, punctuation, spelling, proper syntax, and proper sentence structure

Knowledge of adult learning principles

Knowledge of federal and state laws, regulations, policies, and procedures

Knowledge of customer service and communication principles

Knowledge of evaluation (Phillips ROI model preferred)

Knowledge of project planning concepts and practices

Knowledge of collaboration and social media platforms, such as SharePoint

Knowledge of training delivery principles, practices, techniques, and tools

Knowledge of basic working knowledge of training-related technologies, such as learning management systems and survey instruments, and management and leadership principles

Skills in customer service

Skills in coaching

Skills in interpersonal relations

Skills in verbal and written communication, including written composition

Skills in problem-solving

Skills in reporting, organization, training delivery

Skills in conflict management and supervision

Ability to adapt to change and new situations

Ability to maintain customer focus

Ability to use initiative

Ability to manage time efficiently

Ability to set and achieve high work standards

Ability to coach others, make sound decisions, and collaborate effectively with team members

Ability to manage conflict

Ability to delegate and work independently

Preferred

Bachelor's degree in business or public administration, a social or behavioral science or other acceptable field from an accredited college or university and three years of experience in the training field; OR a Master's degree in one of the above fields and one year of the required experience; additional experience in training administration or a position involving responsibility for a formal training program may be substituted for the required education on a month-for-month basis