GeoLogics Corporation ยท 9 hours ago
Advanced Technical Service Associate with ACTIVE Secret security clearance (MUST be a US Citizen)
Scottsdale, AZ
Full-time
Onsite
Mid Level
$35.77/hr - $35.77/hr
3+ years expGeoLogics Corporation has an immediate opening for an Advanced Technical Service Associate in Scottsdale, AZ. In this role, you will provide technical support to engineers and technicians while troubleshooting and repairing complex electro/mechanical equipment and software, ensuring compliance with company policies and customer quality requirements.
Information ServicesInformation TechnologySoftware
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Provides technical support to field engineers, technicians, engineering, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems
Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software
Reports design, reliability and maintenance problems or bugs to design engineering/software engineering
May be involved in customer installation and training
Provides support to customer/users where the product is highly technical or sophisticated in nature
The position job generally interacts directly with the customer/user where the product is highly technical or sophisticated in nature, such as with systems level software where the user has a technical background
Provides technical service management and technical support for customer programs
Assures all repairs are in accordance with company policy and procedure and customer quality requirements
Qualification
Required
Active Secret security clearance REQUIRED
U.S. citizenship is required
Sec + or other IAII certification required at time of hire
Network/ IT systems management
SQL server
Software administration
Troubleshooting in a windows environment
Experience with failure and root cause analysis reporting
Direct customer service and/or direct customer interaction experience is a plus
Knowledge of CA Spectrum One Click software suite
Experience with Oracle CRM
Microsoft Terminal Server
HBSS
Anti-Virus
network monitoring tools
Asset management software
Microsoft Windows Active Directory tools a big plus
Support of DoD or DHS systems is desire
Associate's degree or equivalent combination of education and relevant work experience is required plus a minimum of 3 year of relevant experience
Benefits
No health benefits
No PTO while on contract
Company
GeoLogics Corporation
GeoLogics is a 30 year old high-technology and technical services company headquartered in Alexandria, Virginia, with regional offices in Alabama, Maryland, South Carolina, Colorado, Texas, California, and Massachusetts.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase