The University of Texas Medical Branch · 14 hours ago
EHR Clinical Apps Support Specialist - ITS-Clin EHR Support
Webster, TX
Full-time
Hybrid
Entry Level
2+ years expThe University of Texas Medical Branch is seeking an EHR Clinical Apps Support Specialist responsible for providing support and implementing technology solutions for Electronic Health Record (EHR) systems. The role involves assisting end users with system functionality, providing 24/7 support, and modifying clinical applications based on specifications.
Responsibilities
Provide end-user support for the UTMB Electronic Medical Record System and other clinical systems on a 24/7 basis
Respond to end user support assistance for the UTMB Electronic Medical Record System via telephone, system shadowing application, or onsite at clinics or hospitals
Assist end users with optimizing system functionality onsite in clinics and hospitals
Assist in a classroom setting as a proctor or instructor
Assist analysts with application and printer testing
Assist with end-user support onsite for rollout and implementations delegated by leadership
Demonstrate excellent communication and documentation skills
Ability to self-motivate, prioritize work, and lead as well as work within a team
Efficiently function in face-to-face communication or virtual environments with medical personnel
Qualification
Required
Associate's degree in a related field and two years of related experience
An equivalent combination of education and experience relevant to the role may be considered for this position
Must possess sufficient educational background and experience to begin clinical applications analysis, support, and/or programming
Understanding of computers and office applications
Understanding of medical workflows and terminology
Able to communicate effectively verbally and in writing
Ability to work productively remotely when needed
Able to walk long distances between and within buildings
Experience with an Electronic Health Record System is a positive attribute, along with PC hardware/software knowledge
Experience working in an IT Helpdesk environment utilizing remote support tools and a ticketing system
Preferred
1-year experience preferred with Epic or EHR system
1-year experience preferred with technical troubleshooting
Able to work from home with reliable internet when needed
Must be willing/able to travel to hospital environments in Galveston, Angleton, Clear Lake, or League City as well as to clinic locations in Galveston, Harris, and Brazoria counties
Company
The University of Texas Medical Branch
The University of Texas Medical Branch is a component of the University of Texas System located in Galveston, Texas
10001+ employees
H1B Sponsorship
The University of Texas Medical Branch has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (73)
2024 (66)
2023 (52)
2022 (57)
2021 (49)
2020 (50)
Funding
Current Stage
Late StageTotal Funding
$35MKey Investors
National Institute of Allergy and Infectious Diseases
2024-09-13Grant
2019-04-09Grant· $35M
Leadership Team
Donna Sollenberger
EVP and CEO, Health System
Recent News
2025-10-30
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2025-09-17
EIN Presswire
2025-08-25
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