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Missouri Botanical Garden · 14 hours ago

Visitor Services Attendant - Part Time

St Louis, MO

Part-time

Onsite

Entry Level

2+ years exp

Missouri Botanical Garden is a renowned institution dedicated to plant science and education, and they are seeking a Visitor Services Attendant to enhance the visitor experience. The role involves welcoming guests, selling admission tickets, providing information about the garden, and resolving customer issues.

AssociationEducationHigher Education

Responsibilities

Ensures a positive visitor experience by welcoming, admitting, and directing guests in a friendly and professional manner; provides information in person or by answering the telephone energetically and cheerfully, providing callers with accurate information; applies comprehensive/accurate knowledge of Garden procedures and guidelines

Processes ticket purchases using a Point of Sale (POS) ticketing system or web order entries

Coordinates and communicates relevant information to other staff on daily events, group visits, and special requests in an organized manner

Conducts tram tours. Responsible for driving and alternately narrating the tram safely and responsibly. May assist with seasonal updates to the tram script

Authorizes and performs ticket refunds and exchanges

Good written/verbal communication skills to respond to visitor inquiries via email and phone as assigned

Utilizes available resources to obtain current information related to Garden and member activities/events (i.e., access websites, Garden publications, email, and other related verbal and written communication updates as needed

Investigates and troubleshoots online, onsite, and telephone ticketing issues. Works with VS Supervisor or Information Technology (I.T.) to provide feedback or note issues with ticketing hardware or software

Issues, voids, or transfers balances to MBG gift cards

Maintains team resources, including supplies and equipment

Maintains a neat and clean Visitor Services’ work area at all times

Ensures a safe and secure work environment in compliance with Garden standards. Respond effectively to unanticipated situations. Be alert for opportunities to improve operations and service

May operate the switchboard, properly directing callers and providing Garden information professionally and responsively

Behaves & communicates in a manner that promotes and fosters a culture of teamwork, cooperation, and respect within our division and throughout the Garden with all employees, supervisors/managers, volunteers, visitors, and others

Assists with mentoring new hires and demonstrating proper job duties

Performs other duties as assigned. Follows established policies and procedures, including but not limited to the Employee Handbook, Garden Safety Guidelines, and Department Policies

Qualification

Customer service experiencePoint of Sale (POS)Cash handlingMicrosoft OfficeProblem-solving skillsCommunication skillsTeamworkOrganizational skillsTime managementConflict resolution

Required

Ability to provide guest service within a fast-paced mission-based public attraction; strong focus on execution and sense of urgency required

Demonstrated ability to communicate effectively at all levels; must enjoy and feel comfortable interacting and working in proximity to the general public, in a safe and friendly manner

Demonstrated ability to work effectively in a fast-paced, high-volume retail environment

Demonstrates the highest level of professional and ethical conduct; knowledge and understanding of organizational policies, procedures, and systems

Must be punctual, dependable, a self-starter, and possess the ability to effectively multitask and work under minimal supervision

Scheduling flexibility that allows working most weekends, evenings, and holidays is required

Exceptional organizational, time management skills, problem-solving, and conflict resolution skills required; ability to work independently with little instruction; coordinate and prioritize multiple tasks, set deadlines, and complete projects promptly

Adherence to all health and safety guidelines

High School diploma or equivalent required

An equivalent combination of skills, education, and experience may be considered

Proficient experience using Microsoft Office suite (i.e., Outlook, Excel, Word)

Expected to reach a level of proficiency with operating the current ticketing system using point-of-sale (POS), scanning, and order entry. And to competently troubleshoot ticketing issues

Ability to communicate effectively in English (verbal and written)

Requires ability to perform addition, subtraction, multiplication and division; calculate percentages and decimals

Must understand U.S. currency and be able to make change

Requires ability to exercise independent judgment to apply facts and principles for developing approaches and techniques to problem resolution

Must possess and maintain valid driver's licenses

Must have the ability to pass a background screening and motor vehicle report (MVR) to meet minimum insurance underwriting criteria

Ability to lift 30-50 pounds

Requires standing, walking, bending, stooping, and reaching for extended periods of time-- 75% or more of the workday is spent standing on feet

May be required to perform tasks at varying heights (i.e., stepstools, climb ladders, etc.)

Ability to effectively utilize a computer keyboard (typing) and cash register

Requires extensive speaking and interaction with people

Ability and willingness to work in varying temperatures and all weather conditions

Comfortable working in immediate proximity to the general public, in a safe and friendly manner, answering general questions regarding the Garden's operations, events, facilities, etc

May require working indoors and outdoors throughout the day in all seasons - Ability to work outdoors in temperatures over 100°F as well as temperatures below 0°F, in rain, snow, and other inclement weather conditions as needed to assist large visitor crowds

Ability to work in a fast-paced, team-oriented environment

Preferred

Minimum of (2) years' prior visitor/customer service experience preferred, assisting the public cooperatively and courteously

Minimum of (2) years' experience working in retail or related work environment preferred; cash handling and completing credit card transactions experience required

Point of Sale (POS) experience preferred