GPS Insight ยท 1 day ago
Customer Experience Associate
7201 E Henkel Way, STE 400, Scottsdale, AZ 85255, US
Full-time
Onsite
Entry Level
1+ years expGPS Insight is a company that provides innovative fleet solutions for organizations with drivers and technicians in the field. They are seeking a Customer Experience Associate to support customers in using their products and services, resolve issues, and enhance customer satisfaction through effective communication and problem-solving.
Enterprise SoftwareFleet ManagementHardwareSoftware
Responsibilities
Provide phone, Chat, and email support to customers using GPS Insight products
Assist customers with basic setup, configuration, and everyday use of hardware and software
Ask questions to understand customer needs and suggest helpful products or features when appropriate
Communicate clearly, calmly, and confidently with customers about issue resolution and next steps
De-escalate customer concerns by listening, showing empathy, and working toward solutions
Document customer interactions and manage cases within our CRM and other databases
Work independently on assigned cases while collaborating with teammates and other departments
Support brief product walkthroughs and notify Account Management when additional training is needed
Learn and support GPS devices, mobile applications, in-cab cameras, and ELD/HOS products
Participate in ongoing training to stay up to date as products and processes change
Use strong time management skills to handle multiple customer interactions efficiently
Qualification
Required
Entry-level candidates welcome, with at least 12 months of customer service or customer-facing experience preferred
Strong written and verbal communication skills
Comfort using a computer and basic web-based software
Willingness to participate in long-term training as products and customer needs evolve
Ability to remain calm and professional when handling upset customers
Basic problem-solving skills and attention to detail
Ability to work independently while also contributing to a team environment
Good time management and organizational skills
Accurate typing speed of 40 WPM or greater
Proficient with Microsoft Office or similar tools
Reliable, motivated, and customer-focused
Preferred
Interest in technology or SaaS products is a plus but not required
Benefits
401(k) matching
Full Health Benefits (Health, Vision, Dental)
Employee assistance program
Flexible spending account
Health savings account
Life insurance
Paid time off
Parental leave
Tuition reimbursement
Company
GPS Insight
GPS Insight is the leading technology provider of GPS fleet tracking software for fleet-based companies.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Bregal Sagemount
2021-05-19Acquired
2021-01-01Series Unknown
2018-05-30Private Equity
Leadership Team
R
Robert Donat
Founder & Board Member
Recent News
Company data provided by crunchbase