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Waccamaw Dermatology · 15 hours ago

Patient Contact Center Representative

Myrtle Beach, South Carolina

Full-time

Onsite

Entry Level

1+ years exp

Waccamaw Dermatology is a premier dermatology provider in the Carolinas, and they are seeking a Patient Contact Center Representative to join their team. The role involves answering phones, scheduling appointments, verifying insurance details, and providing excellent customer service in a fast-paced environment.

Cosmetic SurgeryHealth CareMedical

Responsibilities

The ability to professionally answer phones, schedule and confirm patient appointments, and register patient demographic and insurance information

The ability to schedule for a wide variety of physicians/providers with multiple variations of scheduling needs

The ability to verify all insurance details and eligibility

The ability to multi-task and work in a fast-paced environment, assists with referral information requests and text messaging system for patients

The ability to maintain patient confidence and protect operations by always keeping information confidential in compliance with all HIPAA rules and regulations

The ability to deescalate dissatisfied patients and offering patient assistance and support as needed

The ability to provide superior customer service excellence at all times

Qualification

Call center experienceCustomer service experienceBilingualHIPAA complianceMulti-taskingDe-escalation skillsAppointment schedulingPatient assistanceConfidentialityFast-paced environment

Required