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South College · 20 hours ago

IT Support Technician

Knoxville, TN

Full-time

Onsite

Entry, Mid Level

2+ years exp

South College is one of the nation’s fastest growing institutions of higher learning, and they are seeking an IT Support Technician to provide enterprise level technical support and customer service for remote and onsite users. The role involves installation, configuration, and troubleshooting of computing hardware and software, as well as providing end-user assistance and managing helpdesk requests.

Higher Education

Responsibilities

Document incoming Helpdesk requests using internal ticketing system

Install, repair and maintain desktop and laptop computers, peripherals and related systems

Provide end user support via remote assistance, in person and telephone

Support and enforce company information policies and procedures

Provide support for Microsoft and Apple products including Laptops, desktops, MacBook and iOS

Assist in maintaining hardware and software inventory for asset management

Install and support AV equipment for classrooms, conference rooms and auditoriums

Demonstrate broad knowledge of technology principles, practices, and procedures

Self-manage and prioritize activities in a way that allows flexibility to support multiple tasks at any given time

Assist in updating support documents within knowledge management for the IT Services team, as well as end users

End-user Account Management

Build and maintain relationships across departments

Other duties may be assigned

Qualification

Microsoft Windows supportApple Mac OS supportMicrosoft Office applicationsNetwork security practicesAnalytic problem-solvingITIL familiarityCustomer-oriented attitudeInterpersonal communication