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ASRC Federal · 16 hours ago

Incident Support Manager

Springfield, VA

Full-time

Onsite

Senior Level, Lead/Staff

10+ years exp

ASRC Federal is a leading government contractor furthering missions in space, public health, and defense. The Incident Support Manager is responsible for restoring network infrastructure and service operations quickly, coordinating incident remediation efforts, and ensuring effective implementation of the Incident Management process.

ConsultingGovernmentInformation TechnologyLogisticsProfessional ServicesSpace TravelStaffing Agency

No H1B

U.S. Citizen Only

Responsibilities

Supports the restoration of network infrastructure, and service operation as quickly as possible to minimize the impact to business operations

Responsible for planning and coordinating all activities required to perform, monitor, and report on the incident remediation efforts

Responsible for communicating with the CBP Incident Manager and other GSs for all Incidents

Will act at the contract Point of Contact (POC) for all Major Incident support and coordination

Responsible for the effective implementation of the CBP Incident Management process and ensuring that incidents are managed and reported in accordance with the CBP Incident Management process

Is the representative for the first stage of escalation for Incidents

Responsible for managing Tier 1 and Tier 2 incident responses

Responsible for ensuring that all incidents are properly resolved and closed

Responsible for providing recommendations to the CBP Incident Manager for the on-going improvement of the Incident Management Process

Qualification

ITIL v3CCNACCNPCIMNetworking experienceMonitoring systemsProject managementSecurity compliance knowledgeBachelor's degreeLeadership abilities

Required

Relevant certifications such as ITIL v3, CCNA, CCNP, CIM

Bachelor's degree in related technical field such as Management Information Systems, Computer Science, Engineering, IT, Networking and Telecommunications

A minimum of ten (10) Plus years of senior level networking experience administering enterprise infrastructures in large complex enterprises

Working knowledge of networking concepts, infrastructure, and equipment (e.g. routers, switches, firewalls, and load balancers)

Experience implementing and administering an enterprise-wide monitoring system for servers, networking devices, and applications

Showcase leadership abilities by managing projects and teams

Be proficient in project management and have knowledge of security and compliance issues

Current, active EOD (Entry On Duty) for the DHS Background check