Hillwood Communities · 20 hours ago
Customer Experience Coordinator
Fort Worth, Texas, United States
Full-time
Onsite
Entry, Mid Level
1+ years expHillwood Properties, based in Fort Worth, is a premier real estate developer specializing in various developments. The Customer Experience Coordinator plays a vital role in ensuring a positive experience for residents and corporate customers while supporting marketing and engagement initiatives.
LeasingProperty ManagementReal EstateResidential
Responsibilities
Serve as an on-site brand ambassador, supporting daily engagement with corporate customers, residents, and visitors
Maintain a proactive presence across the development—checking in with customers and identifying opportunities to elevate the customer experience
Act as a first point of contact for day-to-day experience-related questions and route issues to the appropriate team members
Collaborate with the Communications team to ensure consistent, aligned customer messaging and support
Support and attend AllianceTexas events, activations, and community engagement initiatives alongside the Marketing team
Assist in planning and executing external programs that actively engage corporate customers and create a value add, such as executive luncheons, tailored networking events, engagement programs, large-scale community events, and other special events for AllianceTexas corporate customers
Uphold brand standards across public spaces, signage, and customer-facing interactions
Capture photos, tenant highlights, and general content for marketing, newsletters, and social media
Serve as a professional representative of the company in external meetings, community engagements, and on-site events
Support customer experience initiatives by collecting observations and feedback, tracking satisfaction metrics, and contributing to improvement recommendations
Provide a welcoming, service-oriented presence at key events and during high-traffic periods, with occasional evening or weekend support as required
Prepare concise weekly/monthly summaries of customer interactions, trends, and event results for the Communications and Marketing departments
Manage and update corporate customer contact records and engagement notes within the company’s CRM to ensure accurate, current data
Share updates, event information, and key announcements with stakeholders in a polished, brand-aligned manner
Participate in cross-functional meetings to share on-the-ground insights that support operational and marketing decisions
Qualification
Required
Strong interpersonal and hospitality skills; comfortable engaging with a wide range of individuals
Excellent verbal and written communication skills; professional, energetic, and approachable demeanor
Ability to work a flexible schedule, including occasional evenings or weekends, to support events, activations, or peak customer engagement periods
Adaptability in a fast-paced environment with frequent in-person interactions
Experience supporting marketing, events, or brand activations
Highly organized, detail-oriented, and able to manage multiple priorities
Comfortable spending significant portions of the work week in the field, actively engaging with customers and the community
Proficiency in Microsoft Office Suite
Familiarity with CRM (i.e., Salesforce) or tenant-engagement platforms is a plus
1–3 years of experience in customer experience, hospitality, property services, community management, or a client-facing marketing/events role
Demonstrated success supporting customer-facing programs, events, or engagement initiatives
Preferred
Bachelor's degree in Communications, Marketing, Hospitality, Business, or a related field preferred
Experience in mixed-use developments, multifamily, retail, office, or lifestyle-focused environments strongly preferred
Company
Hillwood Communities
Hillwood Communities is a perot company that offers residential land developers.
11-50 employees
Funding
Current Stage
Early StageRecent News
HousingWire.com
2025-11-26
Houston Chronicle
2025-11-01
Morningstar.com
2025-09-15
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