Supermicro · 13 hours ago
System Engineer
San Jose, CA
Full-time
Onsite
Mid, Senior Level
$82K/yr - $133K/yr
5+ years expSupermicro is a Top Tier provider of advanced server, storage, and networking solutions for various customers worldwide. The System Engineer will be responsible for reporting potential problems, supporting customer issues, and ensuring quality control within the team to meet standards and customer satisfaction.
Artificial Intelligence (AI)Cloud ComputingCloud InfrastructureEmbedded SystemsManufacturingSoftware
Responsibilities
Able to assist manager to handle special cases such as GPU, Memory and CPU test process
Review and report all customer RMA problems in RMA Repair Database
Ensure quality control within the team to meet Commercial, Military, Medical Standards, and customer satisfaction
Able to perform customer supports activities for SMC products and third-party accessories on our server
Ensure incoming RMA backlog is reviewed weekly and meet RMA repair guidelines for response time and service level to customer
Able to self-improve, study newly released products and provide new test guidelines for technicians
Able to create and improve testing SOP to meet expected quantity within turnaround time
Work closely with manager and report potential problems which could impact timely completion of RMA repair to customer
Able to substitute and perform all duties listed in system repair and test technician requisition
Qualification
Required
Good Software Operation Skill, Linux and Windows
Detail oriented and good time management is essential
Must have excellent communication skills both written and verbal
Preferred
Bachelor's Degree in Electronics or Computer Science
Minimum of 5 years' experience in Computer Systems service and troubleshooting and customer server environment
With PXE Networking experience, CPU / GPU / MEM troubleshooting related experience will be a plus
Benefits
Comprehensive benefits package
Participation in bonus and equity award programs
Company
Supermicro
Supermicro is a global leader in high-performance, high-efficiency server technology and innovation.
5001-10000 employees
H1B Sponsorship
Supermicro has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (35)
2024 (33)
2023 (27)
2022 (29)
2021 (30)
2020 (42)
Funding
Current Stage
Public CompanyTotal Funding
$6.5B2026-01-06Post Ipo Debt· $2B
2025-06-24Post Ipo Debt· $2.3B
2025-02-11Post Ipo Debt· $700M
Leadership Team
M
Matt Thauberger
Vice President of Strategy and Business Development
Somik Behera
General Manager, Software & AI Products
Recent News
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