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SPCA of Texas · 16 hours ago

Manager, Volunteer Engagement

Dallas, TX

Full-time

Onsite

Mid, Senior Level

3+ years exp

SPCA of Texas is dedicated to animal welfare, and they are seeking a Manager, Volunteer Engagement to lead their volunteer program. This role involves overseeing volunteer operations, enhancing community engagement, and ensuring a meaningful volunteer experience.

Health CareNon ProfitPetSocial

Hiring Manager

Shelby Brandt

Responsibilities

Model and actively promote the SPCA of Texas Core Values through leadership, decision-making and daily interactions with volunteers, staff and community partners

Provide strategic oversight of daily volunteer operations at the Dallas Animal Care Center, Russell H. Perry Pet Resource Center, Russell E. Dealey Animal Rescue Center, participating cat adoption location, and off-site events, ensuring effective utilization and meaningful engagement of volunteers

Supervise and support the Volunteer Engagement Team, fostering a culture of collaboration, accountability and continuous learning

Lead, coach, motivate and evaluate volunteers to ensure alignment with organizational standards, policies and mission impact

Partner with leaders across departments to conduct ongoing needs assessments, aligning volunteer capacity with operational priorities and programmatic goals

Proactively engage with volunteers and staff to strengthen relationships, address challenges and continuously enhance the volunteer experience

Serve as an ambassador for the SPCA of Texas by articulating the organization’s mission, impact and community value by encouraging broader support and involvement

Plan and facilitate regular volunteer department meetings and engagement opportunities that promote communication, alignment and shared purpose

Design and implement ongoing learning and development opportunities (such as trainings, workshops and skill-building sessions) to support team and volunteer effectiveness

Maintain a comprehensive understanding of volunteer program best practices, trends and engagement strategies. Apply these to program development and execution

Demonstrate thorough knowledge of SPCA of Texas policies, procedures and operational standards, ensuring consistent application across the volunteer program

Ensure all safety guidelines and protocols are communicated, maintained and enforced to protect volunteers, staff, animals, and the organization

Maintain open, collaborative communication with animal care, behavior and operations leadership regarding existing and evolving policies, procedures and program needs

Educate and train volunteers on organizational policies, procedures and role-specific responsibilities

Serves as a strategic thought partner to the Director, People and Culture by bringing insights, ideas and solutions rooted in data, experience and frontline perspective to continuously evaluate processes

Deliver engaging presentations and hands-on training sessions (including volunteer orientations, animal handling trainings, group engagement experiences and recruitment events)

Demonstrates strong comfort with technology, data and systems; able to leverage tools to improve volunteer engagement, communication and operational efficiency

Oversee and maintain the volunteer database, ensuring accurate, timely documentation of volunteer records, participation, training and engagement metrics

Develop and implement effective recruitment, onboarding and retention strategies to build a diverse, reliable and committed volunteer base

Supervise students completing school-related community service requirements, providing guidance, evaluations and feedback as appropriate

Complete, review, and follow up on volunteer incident reports in accordance with organizational policies and risk management practices

Serve as an administrator for the SPCA of Texas Volunteer Facebook and Instagram page, ensuring adherence to community guidelines

Represent the Volunteer Engagement Department during selected holidays and special events as needed

Perform additional duties and special projects as assigned by the Director, People and Culture

Qualification

Volunteer engagementPeople leadershipCommunity engagementData systemsTraining developmentAnimal handling experienceBilingual (English/Spanish)Communication skills

Required

Minimum of three (3–5) years of progressive people leadership experience, including supervising staff or leading teams, with demonstrated ability to coach and develop others

Minimum of three (3–5) years of experience in volunteer engagement, community engagement, nonprofit operations or a related people-centered field

Bachelor's degree in business administration, public administration, human resources, nonprofit management or a related field required; an equivalent combination of education and relevant experience may be considered

Demonstrated ability to operate as a strategic thought partner, contributing ideas, insights and solutions that support organizational goals and People and Culture initiatives

Strong comfort with technology and data systems, including volunteer management platforms, reporting tools and digital communication channels

Valid driver's license and reliable transportation, with the ability to travel regularly between SPCA of Texas locations and off-site events as required

Ability to safely exert physical effort, including lifting, pushing, pulling or carrying objects weighing up to 50 pounds

Demonstrated ability to assess situations, evaluate risks and benefits, and make sound, timely decisions aligned with organizational priorities, safety standards and values

Strong oral and written communication skills, with the ability to convey information clearly, adapt messaging to diverse audiences and facilitate understanding across volunteers, staff and leadership

Ability to assess individual, team and program performance, identify opportunities for improvement and implement corrective actions to enhance effectiveness and outcomes

Leads with clarity, empathy and accountability; builds trust, sets clear expectations, provides constructive feedback and supports the growth and success of others

Valid Texas driver's license

Good driving record