Cypress HCM · 19 hours ago
LLM-Aware Technical Editor, 2591-1
United States
Contract
Remote
Mid Level
$75/hr - $90/hrCypress HCM is seeking an LLM-Aware Technical Editor to enhance tech support and employee benefit articles for LLM utilization. The role involves modifying articles for AI tools, training authors, and managing knowledge base projects.
Human ResourcesInformation TechnologyStaffing Agency
Responsibilities
Transform ad hoc IT support content into structured, modular articles with atomic steps, decision trees, and normalized terminology
Ensure each article answers a clearly scoped question
Design and deliver employee enablement on creating documentation that’s useful for both humans and AI tooling
Define templates for common article types and coach authors to align with these standards
Audit responses and tool calling to ensure accuracy of information retrieved by GenAI tools
Flag and resolve missing steps causing models to hallucinate workarounds
Author and train AI-based writing assistants for non-technical users. Develop GenAI agents to audit content
Establish content standards for writing with machines as a primary audience
Implement findings from annual content audit, engineering and CMS updates, and end-user feedback
Review chat logs, search queries, and deflection metrics to identify content gaps
Propose and prioritize content changes based on measurable impact
Ensure that content is easy to find, understand, and utilize for our end-users and GenAI tools
Collaborate with cross-functional partners to align runbooks, manuals, and team-specific content to NKP LLM-first documentation standards
Qualification
Required
Native or equivalent proficiency in English
Ownership of a content schema, information architecture, or documentation standards for large enterprise or complex organizational environment
Expert proficiency in writing documentation for internally developed search and chatbot tooling
Experience implementing conversational design for content used by chatbots and LLM tools
Ability to teach beginner authors and AI users how LLMs parse and use text
Exceptional familiarity with AP Style or similar in-house style guide
Ability to balance multiple content editorial projects with varying deadlines
Excellent communication, collaboration, time management, and organizational skills
Experience building content in a content management system (CMS), preferably Contentful
Comfortable giving and receiving editorial feedback
Preferred
Familiarity with data analytics platforms, preferably Tableau
Familiarity with AI observability tools for prompt management, evaluation, and data handling
Company
Cypress HCM
Cypress HCM is a staffing and recruiting company providing technology and creative recruiting solutions.
Founded in 2005
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Mark Lillig
CEO
Philip Oommen
CFO
Company data provided by crunchbase