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Summer Search · 2 days ago

Director of Programs

New York, NY

Full-time

Hybrid

Director/Executive

$113K/yr - $121K/yr

7+ years exp

Summer Search is a nonprofit organization that empowers young people from underserved communities to realize their potential through mentoring and support. They are seeking a Director of Programs to oversee the delivery and quality of programs for high school and post-secondary participants, leading a team of staff and ensuring measurable impact and continuous improvement in program delivery.

Non Profit

Responsibilities

Supervise a team of 3 Program Managers who manage a team of 11 total high school and post-secondary mentors working directly with Summer Search participants

Provide individualized supervision, onboarding, performance management and evaluation, staff recruitment (in partnership with National Talent Team), and on-going training (in partnership with National Learning and Development)

Serve as a supportive manager and coach to the program management team and help them develop their supervisory capacity

Ensure the team is well trained, prepared, and resourced to respond to escalated participant and partner challenges (e.g. low engagement, inappropriate behavior, breach of partnership agreement, connecting to crisis supports, etc.)

Hold team accountability for data tracking in Salesforce and for achieving programmatic metrics and goals, such as participant engagement and outreach, summer participation, retention, matriculation, internship placements, graduation rate, etc

Ensure the timely response to student safety issues related to their physical, social, and emotional welfare through overseeing proper interventions and protocols; and instituting crisis management plans to ensure site preparedness

Facilitate budget management for NYC High School and Post-Secondary program budgets, including any relevant non-personnel expenses

Support community relations and fundraising efforts by serving as a program representative and liaison to key constituents, including Board of Directors, school and program partners, and donors

Provide strategic direction for the NYC mentoring program with a clear focus on outcomes, impact, and continuous improvement

Oversee planning and execution of participant events and program model to increase participant engagement and ensure Summer Search NYC is fulfilling participant needs from sophomore year of high school through first year post high school graduation

Innovate and enhance the local strategy and delivery of the program, including group and 1:1 mentoring, and post-secondary planning supporting 400+ high school participants and post-secondary year 1 participants

Serve as a thought partner to the Regional Program Director, helping resolve key programmatic and personnel challenges, offering strategic perspectives that may be less visible to them, and helping identify risks and tradeoffs

Ensure a high-quality data culture by establishing clear expectations for accurate and timely data collection and utilizing data to analyze key drivers/barriers to program progress and performance

Lead annual enrollment of participants, meeting Summer Search NYC's enrollment target

Partner with other Directors of Program across the network to gain perspective to inform local strategies and decisions

Create and implement internal site policies and expectations to ensure programmatic successes and alignment

Provide support both nationally and locally for Summer on-call service during the summer months including serving Summer On Call shift

Qualification

Program ManagementPeople ManagementData AnalysisStrategic AcumenCRM ProficiencyCritical ConsciousnessChange MindsetAccountability

Required

At least 7 years of professional experience, including 3+ years in a leadership role with responsibility leading and retaining high performing teams and overseeing programs, ideally in the education, career development or youth development sector

Significant experience designing, implementing, and scaling programs for high school or college-age students

Demonstrated ability to create frameworks and practices that drive measurable student outcomes, ideally with experience designing curriculum

You coach, guide and support members of your team towards achieving individual and collective goals

As a leader you embody practices to effectively hold space, facilitate professional growth, amplify strengths, and hold staff members accountable

Your management style reflects your ability to be adaptive, responsive, and supportive of your team to show up as their authentic and full self

You anticipate, articulate, and prepare for various outcomes and use this skill to collaboratively develop objectives and priorities that are informed by data and align with the organizational direction

You have an understanding of the root causes of societal discrimination and injustices and are self-reflective about your own privilege and positional power

You apply critical thinking and take action toward liberatory and inclusive practices

You have a desire to learn, grow and improve with an evolving organization

You prioritize transparency and communication and recognize that it is critical to supporting others to thrive amidst change

You hold yourself and others responsible for processes, decisions, actions, and commitments to results to drive high quality outcomes

You're responsive to the needs of stakeholders and follow through on commitments

Proficiency in CRM, ideally Salesforce

Benefits

Medical insurance with up to 90% employer contribution.

Dental, vision, FSA, life and disability insurance plans.

401 (K) and Employer Match up to $2,000 annually.

Generous time off including 15 vacation days, 10 sick days, and 18 holidays (2 floating holidays of your choice, a birthday day-off, 10 company-wide holidays, and a 1-week December closure). Plus, Re-Fresh Friday’s - a paid half day off the first Friday of every month!

A comprehensive Employee Recognition Program (years of service awards, spot awards, and professional development funding).

A four-week paid sabbatical after five years of continuous employment.

Individual, local, regional and national training

A commitment to developing leaders from within the organization.

An organizational culture that supports staff well-being and holistic self-care/community care

Ample opportunities to connect with the students and communities we serve.