CHRISTUS Health · 21 hours ago
Field Service Technician I - IM Regional Operations
San Antonio, TX
Full-time
Onsite
New Grad, Entry Level
0+ years expCHRISTUS Health is a healthcare organization seeking a Field Service Technician I to provide operational support for the end user community. The role involves installation, configuration, and maintenance of workstation and peripheral equipment, as well as problem resolution and adherence to organizational policies and standards.
Responsibilities
Problem Solving – Effectively assess, diagnose and resolve basic configuration and hardware problems. Quickly and efficiently resolve problems assigned by the Customer Support Center. Assess overall performance of workstations and implement standard maintenance procedures to maximize performance
Workstation Software – With supervision, install, configure and maintain operating system software on client workstations. Provide support on basic features of application software such as initiation of software, logging on, navigation and termination. Understand a subset of the total configurations in the organization. Install, configure and maintain multiple workstation operating systems that include DOS, Windows v3.11, Windows 95, Windows 98, NetWare, Windows NT and Windows 2000. Install and maintain software images that assists in managing client workstations
Workstation Hardware – With direction install, configure and maintain hardware for client workstations. Client hardware includes workstation hardware such as processors, memory, hard drives, modems, video cards, monitors, peripherals, and CD-ROM drives. Possess the skills and knowledge in client workstation technology to support configurations in the organization
LAN Administration - With supervision, stop and restart services, shutdown and restart operating system software on Windows NT, 2000 and Novell servers
Network Administration - With supervision Telnets to local LAN switches and Hubs, activates ports for workstations and printers
Telecom – With supervision assists in the support and maintenance of the telecommunication systems – capable of providing dial-tone to the desktop
Desktop Hardware and Software – With direction, install, configure and maintain hardware and software
Communications - Demonstrate strong communication and human relationship skills
Inventory Management – Track and document the hardware and software inventory
Standards – Install, configure and maintain standards associated with workstation and peripheral procedures and documentation
Policies and Procedures – Follow established policies, procedures and standards defined by the department
Vendor Management – Contact vendors regarding service issues to receive support information or assistance as instructed by the supervisor
Documentation – Produce and maintain technical documentation on the assigned systems
Reporting – Produce required department reporting associated with projects assigned by manager and problems assigned through help desk queues. Documentation includes current status and problem documentation summary within the problem management system
Project Management - With supervision, execute priorities, understand business application, answer technical questions and perform all assigned tasks. Serve as a resource to the project team for assigned client applications
Teamwork – Maintain and demonstrate good teamwork on assigned projects through actions and job performance
Customer Service - Provide effective Customer Service by being courteous, polite and friendly toward others at all times. Acknowledge customers immediately in order to determine need and help the customer resolve issue or request. Participate in departmental programs that promote and deliver exceptional customer service
Other – Perform other duties and special projects as assigned by the Market Operations Manager
Qualification
Required
High School Diploma
0 - 1 years of experience
Demonstrate strong communication and human relationship skills
Track and document the hardware and software inventory
Follow established policies, procedures and standards defined by the department
Produce and maintain technical documentation on the assigned systems
Provide effective Customer Service by being courteous, polite and friendly toward others at all times
Company
CHRISTUS Health
CHRISTUS Health is a Catholic not-for-profit health care system comprising more than 600 centers, including long-term care facilities, community hospitals, walk-in clinics and health ministries.
10001+ employees
H1B Sponsorship
CHRISTUS Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (43)
2024 (35)
2023 (54)
2022 (46)
2021 (22)
2020 (26)
Funding
Current Stage
Late StageLeadership Team
Terry Kyle
CEO and CDO The Children's Hospital of San Antonio Foundation & Friends of CHRISTUS Santa Rosa Fnd
Thomas Royer, MD
CEO Emeritus
Company data provided by crunchbase