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Roberts Resorts & Communities · 7 hours ago

General Manager - Multi-Property

Austin,TX,US

Full-time

Onsite

Director/Executive

8+ years exp

Roberts Resorts & Communities is a growing company dedicated to building community and fulfilling dreams. The General Manager is responsible for the day-to-day operations, financial performance, and hospitality execution across a portfolio of four properties totaling approximately 1,500 sites.

Real Estate

Responsibilities

Be highly visible on the property

Know residents, RV guests, and community members personally

Model hospitality for transient guests while maintaining strong resident relationships

Maintain constant awareness of property condition, staffing, and operational issues

Serve as the senior authority on-site for all four assets

Own daily operations while setting long-term direction

Make real-time decisions and solve problems directly when needed

Personally engage with RV guests and community residents

Set and model hospitality standards

Serve as escalation point for high-impact issues

Conduct regular site walks and inspections

Ensure cleanliness, curb appeal, safety, and maintenance standards

Maintain hands-on knowledge of infrastructure and utilities

Directly lead the current Property Manager

Build and develop Assistant Managers and department leads

Coach teams through observation and real-time feedback

Address performance issues promptly and directly

Full ownership of portfolio P&L

Drive NOI through occupancy, rate discipline, collections, and expense control

Actively manage budgets, forecasts, and variances

Oversee preventative maintenance and capital execution

Partner with corporate teams on long-term asset planning

Provide accurate, ground-truth reporting to the COO

Surface risks early based on firsthand operational knowledge

Qualification

Multi-site operations leadershipFinancial acumenConflict resolutionHospitality experienceProperty managementPeople leadershipOperational disciplineCoaching teams