UNC Health ยท 9 hours ago
Scheduling/Customer Service Representative - Johnston Health Scheduling
Smithfield, NC
Full-time
Onsite
Entry Level
$18.84/hr - $26.77/hr
1+ years expUNC Health is an inclusive organization with over 40,000 teammates dedicated to improving health and well-being in their communities. The Scheduling/Customer Service Representative works collaboratively to ensure the accuracy and completeness of scheduled procedures while providing exceptional customer service and maintaining clinical knowledge related to diagnostic procedures and scheduling software.
Addiction TreatmentHealth CareHealth DiagnosticsHospitalNon ProfitWellness
Responsibilities
Works collaboratively to ensure accuracy and completeness of scheduled procedures. Consistently obtains accurate demographic information and utilizes system prompts to secure all relevant scheduling information. Requests appropriate comparison films and prior medical records when necessary
Accurately communicates procedure and prep information to patient and physician office staff
Obtains accurate and valid physician orders for all procedures
Consistently achieves productivity and customer satisfaction goals
Distributes updated department schedules in a timely manner. Schedules reflect complete and accurate clinical information
Maintains current clinical knowledge and skills related to diagnostic procedures and scheduling software
Serves as a departmental receptionist and office assistant as needed
Performs Registrations for patients to include contract registration for Managed Care patients and complete registration for Government Payors
Qualification
Required
High School Diploma or GED plus one year of related experience or training required
No licensure or certification required
Requires exceptional customer service and organizational skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence
Ability to speak effectively before groups of customers or employees of organization
Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Ability to deal with problems involving several concrete variables in standardized situations
Ability to define problems, collect data or information, establish facts, and draw valid conclusions
Ability to develop independent solutions
Preferred
Prefer experience in healthcare setting with exposure to patient registration or scheduling, or insurance authorization processes
Medical terminology desired
Company
UNC Health
Our mission is to improve the health and well-being of North Carolinians and others whom we serve.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Chris Ellington
President UNC Health Care - Network Hospitals and EVP CFO UNC Hospitals at Chapel Hill
Jeff Lindsay
President and Chief Operating Officer
Recent News
2025-09-12
Seattle TechFlash
2025-04-22
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