Chime · 7 hours ago
Sr. Program Manager, Gen AI Governance
United States
Full-time
Remote
Senior Level
$130K/yr - $180K/yr
7+ years expChime is a financial technology company focused on creating a world-class customer experience. The Senior Program Manager will be responsible for implementing governance frameworks and collaborating with various teams to enhance the member experience in Gen AI customer-facing channels.
BankingFinancial ServicesFinTech
Responsibilities
Develop and implement governance, compliance, and QA frameworks for Chime’s customer facing Gen AI voice and chatbots to enable and optimize channels for scale
Establish clear program structure, operating rhythms, decision forums, and escalation paths across Product, Engineering, Legal, Compliance, Risk, Trust & Safety, and CX
Define and maintain governance standards, documentation, and artifacts (e.g., model cards, risk assessments, launch checklists, approval gates)
Partner with Compliance, Legal, Product, Engineering, and Operations teams and external vendors in the implementation and execution of the frameworks and business controls
Develop a set of key governance metrics in partnership with key stakeholders and build associated dashboards
Own and drive a regular meeting rhythm and reporting cadence for all key stakeholders, including key insights
Develop and roll out incident playbooks with key stakeholders including workflows, R&R, SLAs
Develop frameworks for automated evaluations including test criteria, sign-off processes, and launch KPIs
Build a Gen AI operations launch playbook and ChatGPT tool for internal stakeholders
Translate compliance, QA, business and technical requirements into roadmap deliverables
Deep dive into performance data for the voice and chat channels to understand the key drivers for key metrics
Partner closely with IVR and AR tools, platforms, and vendors to improve and optimize performance
Qualification
Required
4+ years of leading AI governance programs for customer facing Gen AI experiences and working with product, engineering, compliance, and operations teams
7+ years of experience leading cross-functional initiatives in product management, program management, or consulting, ideally in customer experience
5+ years developing product roadmaps and working with product, engineering and operations teams
Excellent communication skills with the ability to translate complex AI concepts to non-technical stakeholders
Strong project management experience; you have a demonstrated track record of multi-tasking and coordinating efforts across multiple stakeholders
Strong ability to understand and synthesize insights into meaningful and actionable steps
Excellent communication and presentation skills; a track record of successful engagement of both internal and external stakeholders
Ability to synthesize disparate information quickly to develop a succinct, accurate summary of the opportunity/need
Demonstrated the ability to influence and foster deep positive relationships with external partners
Comfortable in a fast-paced environment where vision remains the same but information may not be 100% available and priorities can change frequently
Ability and willingness to travel domestically and internationally, approx. 10% of the time
Preferred
Prior experience building or managing AI-powered SaaS products
Familiarity with MLOps frameworks and AI model lifecycle management
Excellent communication skills with the ability to translate complex AI concepts to non-technical stakeholders
Benefits
Competitive salary based on experience
401k match plus great medical, dental, vision, life, and disability benefits
Generous vacation policy and company-wide Chime Days, bonus company-wide paid days off
1% of your time off to support local community organizations of your choice
Annual wellness stipend to use towards eligible wellness related expenses
Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more.
In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!
Company
Chime
Chime is a financial technology company that offers mobile banking services.
1001-5000 employees
H1B Sponsorship
Chime has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
$2.77BKey Investors
Sequoia Capital Global EquitiesDST GlobalMenlo Ventures
2025-06-12IPO
2025-03-01Debt Financing· $475M
2023-07-28Secondary Market
Leadership Team
Chris Britt
Founder and CEO
Ryan King
Co-Founder
Recent News
Venture Capital Journal
2026-01-14
VC News Daily
2026-01-14
2026-01-14
Company data provided by crunchbase