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DISH TV · 12 hours ago

Regional Resource Center Manager

Chandler, AZ

Full-time

Onsite

Mid, Senior Level

$72K/yr - $103K/yr

2+ years exp

EchoStar is reimagining the future of connectivity, providing services across satellite television and smart home installations. The Regional Resource Center Manager will oversee resource management and drive operational efficiency for a network of technicians, collaborating with various internal and external partners to enhance service delivery and productivity.

AudioSatellite CommunicationTelecommunicationsWireless

No H1B

Responsibilities

Performing overall resource management by knowing the installation, inventory, and subcontractor resources across multiple regional offices and by allocating work orders accordingly, ensuring maximum operational efficiency

Collaborating with internal Region Managers and external 3rd Party Providers to drive workforce productivity, focusing on resource planning, performance analysis, and the implementation of operational efficiencies, such as: productivity reporting/tracking, preparation of payrolls, personnel, information management, filing systems, requisition of supplies, and other organizational services

Partnering with multiple parties and departments for the successful launch of new clients and initiatives

Leading a department of 30-45 resource coordination employees, including three supervisors; coaching and mentoring on all related activities (training, hiring, performance appraisals, and terminations)

Leading initiatives for all aspects of customer service, including our internal field teams; designing and implementing streamlined workflows and tools that ensure timely and efficient operational support

Establishing and leading governance processes within the department, including regular staff and management meetings to review performance, strategize, and align goals

Overseeing the real-time monitoring and management of daily quota/capacity and technician movement, proactively addressing scheduling anomalies and ensuring high levels of service delivery and quota attainment

Qualification

Workforce Management SystemsData Analysis ToolsBachelor's DegreeInterpersonal SkillsOrganizational SkillsCommunication SkillsLeadership Skills

Required

Bachelor's degree from four-year college or university and 2 years related experience strongly preferred; or equivalent combination of education and experience (Master's degree a plus)

Ability to effectively respond to and interact with all levels of organizational staff

Proficiency with Workforce Management Systems and advanced competence in data analysis tools (e.g. Tableau and Google Sheets)

Superior presentation/facilitation, organizational, analytical, interpersonal and written/oral communication skills

Proven ability to apply a flexible and innovative leadership philosophy to drive priorities in a fast-paced, growth-oriented, and time-critical environment

Ability to work collaboratively with Internal and External business partners